Patient Relations

Connecting with the patient in a meaningful and empathetic way will improve your relationship with them and leave a lasting impact.

One doctor wonders the benefits of a thorough physical exam and struggles with how much to do during the yearly ritual.

A properly constructed and thoroughly analyzed patient satisfaction survey can help a practice retain its patient base.

Staying independent is an ongoing challenge. Here are a few reasons more clinicians are making the switch to direct primary or concierge care.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

Social media can have a lot of value for physicians, but if they aren’t careful it can also be a liability. How should you use it?

Staff members play an important role in a physician practice, but can also hurt its reputation. Make sure intolerance is not welcome at your practice.

The days of acute care are changing, and with it, the doctor’s role is going from classical caretaker to air-traffic controller.

In an era of team-based, value-driven care, everyone plays an important role in enriching the patient experience.

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

Providing patients with too many options may not help them at all. Without adequate resources to make well-informed decisions, they may just feel angry.

Patients are more empowered than ever to access health information through social media. How can physicians benefit from this brave new landscape?

With the healthcare exchange open enrollment period starting Nov. 1, educating your patients about the facts is vital.

You likely have a patient portal to meet meaningful use, but here's how to put it into practice to really help your practice staff and your patients.

Non-physician providers, if used properly, can add value to a practice's patient care as well as the bottom line.

By bucking the traditional system, Iora Health is providing a new approach to primary care.

Whether staff, patients, or even your physicians, millennials possess a unique set of characteristics. Here's what you need to know to reach them.

This full-scope family physician worries that compartmentalizing medicine hinders doctors from fully understanding their patients.

An organization of surgical outpatient centers recently implemented a strategy around patient-centered care, with a good deal of success.

Teams of medical specialists working toward a clear patient-stated goal, while being reimbursed for value, is the direction healthcare needs to go.

Here are five practical tips for physicians that are planning on retiring in the next few years and don’t want to be ill-prepared.

Practices are going to have to accept pricing transparency experts say, otherwise they'll get left behind as consumers push this trend forward.

The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.

Practices can no longer afford to be remiss about collecting outstanding patient balances, as high-deductible health plans are forcing patients to pay more.

Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.

This doctor’s patient has all but lost her short-term memory. Unfortunately, the doctor seems to be the only one who sees it.

A recent study looked at the effect miscommunication had on malpractice claims. The results show the value in being clear and concise with patients.

Wondering if social media marketing is worth it? Here's how you can determine your ROI for time spent on social media.

Many physicians will face a malpractice claim in their career, so the way a physician communicates adverse news is of paramount importance.

If you ask physicians the most intimidating part of their practice, many of them would state the challenge of online communication with patients.