Patient Relations

More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

"The Waiting Room Rule" is one way to determine whether or not you are getting too close with a patient and showing favoritism.

The relationship between physicians and their patients is at the core of medical practice. However, outside forces are changing the physician-patient dynamic.

The ins and outs of when you can legally disclose patient information and when you can't aren't always obvious. Here's a little guidance.

A certified PA's own experience as a patient offers reminders and insights on how to better serve patients.

Patients are using misinformation on the web to call in orders for medication, in a growing problem known as "fast food medicine."

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

A new survey reveals that the public's education on NSAIDs leaves a lot to be desired. The onus, one doctor says, falls on healthcare providers to do so.

With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization.

With the cost of healthcare rising, is it really wise for hospitals to spend money on services that you'd find at the Ritz Carlton?

Making the jump to direct primary care isn't going to generate changes overnight, but this doctor says it was worth it.

As patients adopt a consumer mindset in purchasing healthcare services, healthcare organizations need to implement a consumerism strategy.

PAs can develop screening protocols, share basic nutrition and exercise information, and provide a list of community resources for overweight patients.

While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.

If your practice gets a nasty review, here are some legal and practical considerations to note.

When does your patient have "phone neck" issues from playing too much Pokémon Go? As you can tell from this cartoon, it's easy to tell.

Here's an interesting way that one patient is trying to ensure his confidentiality is held secret within the walls of the examination room. It's unnecessary.

Adding a new physician to your practice requires a sound communication plan that encompasses your patients, social media, and staff.

If your practice is struggling to collect all that it is due from patients, here's how you can stack the deck in your favor.

An innovative nine-year old patient is proof there are outside-the-box ways to improve patient satisfaction and outcomes.

Patients might not always agree with your diagnosis. It's important for docs to maintain a good relationship with them when having a difficult conversation.

Many doctors are afraid to address a patient's obesity with them. This is the wrong approach, says one doctor.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

Should doctors be able to freely use placebos to alleviate psychiatric suffering? Dr. Frank weighs the two sides to the debate.

Patient can be irate when it comes to higher than expected bills. This practice found the best way to address the issue is to be frank.

In a study, physicians were asked to reflect on their communication with patients. Three themes seemed to emerge.

One in five family members share pain medications with each other. Also, ACA healthcare premiums predicted to rise dramatically.

Researchers recently discovered that physicians can improve care by looking in the metaphorical mirror through "open-ended reflections."