Patient Relations

It's time to "bridge the gap" with patients between patient visits. Here's how technology is helping one practice do it.

A growing array of electronic tools are available to patients, but physicians and practices must first embrace them.

Building up your medical practice's social media network, and even acquiring new patients through that network, may be easier than you think.

When patients report bad behavior by your staff, what do you do? Let the Civility CEO help with this and with dealing with office clutter.

Some healthcare systems are having an easier time securing patient engagement than others. Here are some of the successful strategies used at Kaiser.

More practices and hospitals are exploring how mobile devices can engage patients and improve outcomes. Here's how your practice can get involved.

Physicians and patients share feedback regarding how patient access to physician notes affects work flow, engagement, and patient care.

With so many mobile device options available, it can be difficult to determine what mobile health solution is right for your practice.

Retail clinics are here to stay. Increasing your patients' access to your medical office will help direct them back to your practice.

A designer waiting room will surely impress new patients, but will not affect the quality of care you provide. Make sure you focus on meaningful metrics.

Using technology to harvest and integrate patient data into the EHR is an efficient means of saving provider time, and engaging patients in their care.

Electronic patient engagement tools are great to connect physicians and patients, but they also come with challenges.

One physician explores the "dance of documentation" between physician, patient, and EHR; and a potential new partner: the medical scribe.

The ongoing reimbursement challenges of medical practice today are leading cardiologists to explore concierge medicine.

Giving patients the courtesy and attention they deserve can significantly increase practice productivity, and make everyone happy.

Well-deserved praise not only induces your staff to work harder, it can make patients happy, as well.

Use smart design choices to seamlessly integrate your EHR into your medical practice, and into the patient visit itself.

From small changes to big fixes, here's how to adjust your medical design to boost patient satisfaction and staff efficiency.

Physicians are not the only ones who have difficulties with payers. Patients are being challenged with more restrictive coverage.

Forget patient portals, faxes, and snail mail. E-mail is more accessible, so here are five ways to securely communicate with patients and peers.

Some physicians are opposed to giving full prescribing authority to PAs. Here's why they are wrong.

Facebook can be a powerful tool to market your practice to the local community. Here are six tips to get started.

Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.

If your medical practice is concerned about patients' retail clinic use, you may want to consider sharing these recommendations with your patients.

Should a physician use her knowledge and craft as a way to help a suffering patient end his life? Here are two sides of the argument.

As Millennials and Generation Y join the workforce, and as Baby Boomers move past middle age, practices will need to meet changing expectations.

If a patient posts a negative review of you or your practice after a visit, there are six key elements you need to prove for it to truly be defamatory.

Are your patients relying too much on inaccurate information from Dr. Google? Here are some resources to steer them in a better direction.

Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.

Do you know how much you should spend on online marketing efforts? Determining cost is really a matter of examining your goals.