Patient Relations

Patient engagement is important for practices to ensure better care for the patient. Here are nine ways to improve your patient engagement efforts.

Move aside medical degrees and fellowships, this doctor is showing off his Yelp reviews and statistics for his patients to see.

The seasons take on a different meaning for a doctor. There are the literal seasons and the metaphorical seasons of life.

Patients can understand so little about their health plan that the billing department is automatically blamed when something goes wrong.

Every physician practice is dealing with stretched resources these days, but that's not an excuse for bad customer service.

Spending a few minutes explaining health insurance benefits to patients prior to the appointment should become a requirement.

What is the way to improving poor reviews from patients online? One expert says it comes down to basic customer service.

This doctor says one patient's care plan reemphasized why he has continued to stay independent in the era of consolidation.

Certainly physicians want to be responsive to their patients. But they shouldn't provide 24/7 "on-demand" services like Amazon.

Experiences of a certified PA shed light on how all physicians can help care for patients with or at-risk for HIV.

Once thought of as elitist, more physicians are considering converting to concierge practice. Here are the numbers.

To be successful, develop a sound business plan with realistic goals and be patient while the business ramps up.

For physicians today, maintaining your online reputation is a must. Here are five steps to get you on the right path.

Some patients really want to be prescribed medical marijuana. In this case, he has gone to quite a few doctors to make it happen.

Much has been made about the "woman's card" lately in the news. Does a woman's card exist in medicine?

When you read reviews on online review sites, you typically read about the physician. But have you ever read how awesome the billing experience was?

One provider shares his experiences in delivering care in a third-world country and the tough realities of life in these areas.

One doctor commiserates on the fact that drugs can be incredibly expensive, forcing her patients to choose between medications and paying rent.

In the rush of daily practice it is easy to miss what patients are feeling. But often just a few minutes of mindful attention can make all the difference.

Keeping physicians in good physical and mental shape improves patient care and maximizes income for practices. Here are eight ways to prevent burnout.

In the era of qualitative analysis, one doctor says that a physician-patient cannot be gauged by statistical measures. These measures miss the point.

In order to improve customer satisfaction to attract and retain patients, practices can take these three basic steps.

Medical practices must make it a point to periodically review payer websites and make sure that their information is correct.

Patients can sometimes be vague when talking about how they reacted to a medication a doctor has prescribed.

Email is a simple way for physicians to improve care and lower costs for their patients. Yet, most claim that patients don't want to interact this way.

Here's one patient that has his mind made up on what he should do when he is told he is perfectly healthy.

For most doctors, medical school was a whirlwind of lectures and incredibly hard tests. We asked them what they took away from the experience.

One MD found out recently what it's like to be on the other side of the patient-doctor encounter. What were her fellow patients saying about doctors?

More and more physicians are interested in using telemedicine. Here are a few reasons why this technology has gained admirers.

Nearly half of physicians do not monitor their online reputations. Experts say that is a big mistake.