Patient Relations

Helping patients manage multiple insurance plans with convoluted rules will improve their ultimate care, and also benefit your practice.

While there are concerns over physician shortages, the marketplace is adapting to provide options for physicians and patients.

Being a primary-care doctor often means “minding the gap” for patients and serving as therapeutic reassurance for patients unsure of specialists’ plan of care.

Protecting your practice from violence is a must, both for overall safety and to avoid penalties from the Occupational Safety and Health Administration.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

My office is understaffed, overworked, and I'm drowning in paperwork. I do not have time for vomiting.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

Frustrated with the way your payers' communicate with your practice? Here's a novel solution.

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

Social media is the ideal platform to expand a physician’s visibility, provide better customer service, and has a numerous other benefits as well.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Physician assistants can be a key teammate for medical practices in the management, education, and support of diabetic patients.

Physicians are good at lots of things, but solving the issues of poverty isn't one of them.

Here are four tips to heed if you don’t want a personal incident to damage your practice’s reputation.

If physicians can support overweight and obese patients with the right tools, they can also thrive in the pay-for-performance environment.

Getting patients in the door is critical to your practice's success. Are you doing everything you can to make this happen?

Digital health technologies offer the potential for close and cost-effective, long-term remote monitoring of patients with mental health disorders.

Patients and payers are your two main practice revenue sources. Here's how to collect more for the work you do every day.

Research reveals reporting discrepancies between primary-care and specialty practices. How can you improve the lines of communication?

Your patients probably don't care about ICD-10, but there may be situations in which you might want or need to tell them.

Here are six steps to protect yourself and your practice from malpractice suits stemming from a patient's prescription addiction.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

The rash of back-to-school physicals always tasks practices this time of year. Look to physician assistants to help manage the extra case load.

We know healthcare is changing and will have to continue to change, but this shift will come gradually and need to be driven by a compelling reason.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.

Seventeen percent of 2015Technology Survey respondents said dealing with communication work flow is their biggest patient portal challenge. Here's help.