Patient Relations

The potential of telemedicine will give physicians and their patients new treatment options and better avenues for information exchange.

Despite the excitement surrounding the potential of telemedicine and the technology being available, several barriers are holding it back.

Improving the patient experience is often an easy task, and reaps great rewards for both providers and patients.

We are constantly learning as doctors and patients are the ones who are doing the teaching. They tell us everything we need to know.

To succeed in an accountable care organization, practices have to dedicate resources to the high-cost, frequent utilizers of care.

Practices have shied away from listing healthcare prices online, but doing so can benefit both patient AND provider, says one expert.

Physicians shouldn't look at as telehealth as a threat, but rather as something that can bring them closer to their patients and improve care.

With some planning, staff cooperation, and the right technology vendors, one practice shows that getting patients to pay can be done more effectively.

The combination of high-tech and “high-touch” patient advisors can not only improve health outcomes, but produce a return on investment.

Recent pilot initiatives have found that when physicians share their medical notes with patient, it has a positive effect for both parties.

No-shows and same day cancellations have a big bottom-line impact. But don't worry, there are ways to let your patients know that your time is valuable.

Happy and satisfied patients are a secret marketing weapon for healthcare providers. Convert your happiest patients to be brand advocates.

By taking a different approach, providers have an opportunity to transform patient engagement, while greatly improving care and lowering costs.

OhioHealth is using mobile technology to help its patients become better informed on their care, which leads to happier patients and better outcomes.

How health IT played an important role in one Colorado group's success in population-care management through a CMS pilot program.

Those who say the definition of patient experience is solely to make the patients happy are wrong. It’s about fulfilling their unmet needs.

In this day and age, protecting the privacy of patients is becoming harder to achieve - in some cases, because of patients.

By making a few, very low-cost changes in your practice, your level of customer service will rise quickly in the eyes of your patients.

Setting goals is an important step in recovery for cardiac patients; PAs can help your patients set and follow short- and long-term goals.

If your practice is located in a state where medical marijuana is legal, make sure you know the risks before prescribing.

The most difficult conversation that this doctor' faces is when she declines to prescribe inappropriate antibiotics for a patient who wants them.

We believe it is the role of physicians to look beyond the walls of their office and have an influence on the health of their communities.

A disagreement by providers on a diagnosis often comes at the expense of the patient. Doctors must support each other, even when they're not on the same page.

With the new year underway, now is the time to zero in on what areas of your practice can be improved. Here are five areas you should consider.

The Concierge Medicine Research Collective recently conducted a survey to find out what is the makeup of a concierge practice. Here are the results.

Thomas LaGrelius, a family physician in Torrance, Calif., made the switch to concierge care 10 years ago and hasn't looked back since.

Relationship marketing should be an everyday component of a physician’s efforts to improve patient relations. Here are some tips to make it happen.

Healthcare is ever-changing, influenced by patients, providers, and payers. Certified PAs can help busy physicians manage important healthcare trends.

The ability of patients to evaluate physicians online is a reality that all doctors must face. So why don't you meet it head on?

Patients nowadays will most likely search for a new physician online. Here's how to make sure they find great results about you and your practice.