Audrey Mclaughlin, RN

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Your weekly dose of wisdom from the Physicians Practice experts.

Help your educated staff to apply what they learn in school to the real-life practice setting.

Your weekly dose of wisdom from the Physicians Practice experts.

Patients are still complaining about wait times being too long. How does your practice measure up?

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

It’s hard enough as private practice doc in today’s reimbursement environment. Medical school debt can make it worse, here are tips to avoid this issue.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

At this point in the game, you have to know that marketing your practice on social media is necessary, if not absolutely required.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

Empathy and enthusiasm. Both should be present at your medical practice to boost patient and staff satisfaction.

Here are some tips to make your office a gossip-free zone.

More ways to improve your reputation as a great practice manager.

There are a few things you can do to ensure that you don’t fall into the category of “lazy office manager”

In honor of Independence Day, here are five of the top good things about remaining an independent physician.

Are you a new medical practice struggling to beef up your daily schedule? Here are 10 strategies to effectively promote your medical practice.

Service pearls to keep your patients coming back. 

Improving the patient experience is often an easy task, and reaps great rewards for both providers and patients.

Physicians may not have time to think about career progression. But if they don't advocate for themselves and their practices, they will be left behind.

Successful practice owners encourage personal development for their team; one of my very favorite ways to do that is through required reading.

It is easy to concentrate on what's wrong at your practice. But good communication between staff and management can cure many ills.

Wondering if social media marketing is worth it? Here's how you can determine your ROI for time spent on social media.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

Stage your practice for success by taking the steps to identify and market it to your ideal patient.

Having a patient portal and using it efficiently are two different things. Here's how to get your patients on-board in four simple steps.

Practices should have finite goals for their social media programs and target their efforts to patients.

Facebook can be a powerful tool to market your practice to the local community. Here are six tips to get started.

Do you know how much you should spend on online marketing efforts? Determining cost is really a matter of examining your goals.

Social media continues to evolve, but the question you should ask is "How do I connect in a meaningful way with patients."