Patient Relations

The Cleveland Clinic’s Adrienne Boissy described how those in healthcare can overcome misconceptions about digital engagement at this year’s HIMSS17 conference.

With a goal in making electronic patient engagement efforts as informative and user-friendly as possible, health care practitioners are challenged with maintaining the security and privacy of patients.

This doctor is learning that genetics, nutrition analysis, microbiome surveys, and other personalized care services is what patients want.

In our recurring blog "Inbox," we get reader feedback on whether or not physicians can still love practicing medicine in the age of "data entry."

Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.

A lot stands in the way of a strong patient-doctor relationship these days, specifically the cost of care. But physicians must remain committed.

While there are challenges associated with providing patients with EHR access, the benefits make it worth it, according to two experts.

A recent scenario brought up questions of HIPAA compliance during an emergency, such as patient exhibiting erratic behavior.

What will happen with U.S. healthcare policy? No one knows, but one patient is worrying a little too much about the change from Obamacare to Trumpcare.

How high-deductibles and copays are straining, but also strengthening, the trust between doctors and patients.

Potential HHS Secretary, Rep. Tom Price was targeted by Senate Democrats who questioned his ethics and his philosophy on health insurance for all.

Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.

Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.

Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?

Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.

Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.

Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.

It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.

When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.

You don't have to be a TV doctor to effectively reach a potential audience on Twitter, says new research on doctors using the social media platform.

The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.

The days of relying solely on word of mouth and referrals to grow your business are over. You must put yourself out there.

A new study from Harvard researchers is sure to cause some controversy as it deduces female physicians have an edge over their male counterparts.

This doctor prescribes treatments and medications only when the benefit outweighs the harm - sometimes it's not that clear cut.

Online reviews of your practice from patients can hold a lot of weight. Practices must have a strategy to deal with negative and positive feedback.

Patients really want to be cared for. And it's important to realize that treating them is different than caring for them.

Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.

Not sure whether you should document in the EHR with the patient in the room? Real-time medication reconciliation and accurate patient records are benefits.

She says being able to get to know her patients on a personal level is the best part of being a doctor and makes all the headaches of the job worth it.

As millennials take over as the most populous age group, online reviews and physician ratings are going to have a pertinent impact on healthcare.