Patient Relations

Don't let a lack of communication, EHR misadventures, or failure to be prepared lead to a damaging malpractice suit at your practice.

When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.

A lot of things hold your attention, but when it comes to patient care, patience is a virtue. Here are ways to improve that virtue.

The days of putting your practice in the Yellow Pages or advertising through a newspaper are over. Here are some innovative marketing techniques.

Medicine is full of occasional victories, unfortunate defeats, and never feeling like it's enough. Here are five times I feel less than successful.

Despite a Republican Congress and White House, experts are skeptical about federal medical tort reform bills becoming law.

My practice made an unexpected visitor a way to relax both employees and patients.

This month, our physician reviewers check out a medical translator app offering 13 languages for better physician-to-patient communication.

Four years after declaring obesity a disease, the national doctor's group is urging new terminology for physicians to use in exam rooms.

The best way to build and improve an online reputation is to take control of what people are posting about your practice.

Admitting mistakes as a physician is never easy, but providing patients with the truth is part of a physician's job.

This practitioner shares his experience in providing care in Guatemala on a recent mission trip.

By ensuring they have adequate face-to-face time with patients, concierge physicians are providing wholesome care.

New data reveals what potential patients are looking for when they are searching for a doctor. It comes down to insurance, convenience and more.

More patients are engaged with their healthcare, thanks to increased use of patient portals and other digital tools.

The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.

Some patients just assume physicians are rich and they don't need the money. Thus, they skip out on paying their bills.

When it comes to HIPAA, is it always better to be safe than sorry? Security experts say there is a thing as being too cautious.

This doctor has figured out the perfect way to increase patient satisfaction at his practice. It involves offering a tasty beverage in the waiting room.

While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.

United Airlines unceremoniously booted a physician off his flight and in the process unintentionally taught practices a few valuable lessons.

Telehealth adoption is not where it could be, here are five trends having an impact on the market.

Can't get an appointment with your doctor? This practice has a better way to "connect" with him.

Wearing a smartwatch on your wrist to track your health? It can't be used for a credible medical opinion, says this doctor.

By thoroughly understanding your payer contracts, you take a step towards insuring timely and accurate payments.

Value-based care is a scary prospect for many physicians. Here are seven reasons why they shouldn't be afraid.

Technology is a useful tool to personalize the patient experience along the care journey while improving well-being and producing better outcomes.

Social media is a must for practices to engage patients in today's day and age. So a governance program is essential.

Research has shown that patient stories can heal. In this regard, Open Notes is a movement that can improve the doctor-patient relationship.

One of Nebraska’s largest health plans put down the telephone and picked up mobile-enabled tech to show true gains in its care management efforts.