April 9th 2025
With the right strategy and tone, you can transform a critical review into an opportunity to strengthen patient relationship.
April 2nd 2025
Discover 11 proven strategies to boost patient satisfaction, enhance the patient experience and improve retention at your medical practice.
January 14th 2025
Providing great customer service at your medical practice boosts revenue and patient satisfaction.
January 2nd 2025
Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.
December 5th 2024
Gratitude, if it is genuine, can organically lead to greater reimbursement.
How to Meet Patient Demand at Your Practice
Patients want in-demand service. Here are a few ways to provide that to them at your practice.
Using Texting at Your Practice
If you're not using text messaging to communicate with your patients, you may be ignoring the best way to reach them.
Opioids and Medical Licensure Risks
Physicians need to be careful when it comes to prescribing opioids for many reasons including putting their medical license at risk.
10 Ways to Improve Patient Health Literacy
Here are a few examples of what medical professionals, administrators and consultants across the United States are doing to improve health literacy.
Being There for Patients Through Disasters
As a doctor, you should be willing to care for patients, even if it means coming in to help them after a natural disaster.
How to Say No to Unreasonable Patient Requests
Some patients don't want to hear it, they just want their unreasonable request accepted. Here's how to say no.
Patience is a Virtue at Your Practice
Sometimes the toughest thing to tell a patient is to have patience. But, as this doc explains, that may be the only answer to what ails them.
Who Should Control the New Healthcare System?
The latest attempts to repeal and replace Obamacare are no better than the health law itself.
A Very Revealing Patient History
To his physicians dismay, a patient pulled out all of the stops when asked to talk about his family history.
9 Things to Know Before Switching to DPC
More than 60 percent of physicians say they would consider switching to DPC if circumstances were favorable. Here's what you need to know about the model.
Harrowing Diagnosis Brings out Best in Physician
For this doc, reacting to and treating a patients potentially life-threatening diagnosis brings out the best in her.
Learning to Adopt a Slow Medicine Work Flow
As things start to pick up at her new practice, this doctor shares some of the challenges of her new practice model.
6 Lessons from the Opioid-Related Murder of a Physician
The tragic murder of Dr. Todd Graham due to not prescribing opioids to a patient is a cautionary tale for physicians and other providers.
Improving Patient Experience and Your Bottom Line
Looking to increase your bottom line? Try using technology to improve the patient experience at your practice.
Crucial Lessons from Falling-Behind Medical Practices
A recent survey shows a grim, but still avoidable, extinction for some medical groups. Here's what these guys need to do to turn it around.
Study Finds Few ER Visits are Avoidable
In a recent study, researchers found that only 3.3 percent of emergency room visits are avoidable. Also, Houston-area hospitals brace for hurricane fallout.
Effective Physician-Patient Communication is a Must
Amid new theories on benefits of sharing medical records with patients, this physician believes a trusting physician-patient relationship remains essential.
Improving Doctor-Patient Communications
Both doctors and patients will benefit when exam room conversations go beyond the usual discourse.
Documenting in the EHR and Focusing on the Patient
Physicians need to document care in the EHR, but they can either keep the computer out of the room or embrace it to focus on the patient.
Addressing Physician Sexual Misconduct
A lawyer points to recent cases for examples of the importance of members of the medical community reporting sexual misconduct.
Don't Assume Your Patients Know Medicine
You might think a medical issue is widely understood, but for many patients, they won't know what you're talking about.
Dealing with All Kinds of Problem Patients
All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves.
Medical Fraud can be Difficult to Prove
Although allegations of fraud are common in a medical practice, they can often be more difficult to prove than most people realize.
Informed Consent and the Medical Practice
A recent case in Alabama highlights the importance of filling out informed consent papers thoroughly in order to avoid ending up in a courtroom.
Best Online Tools for a Subscription Practice
If you are interested in starting a direct care practice, here are a few tools that will be of assistance to you for documentation, billing, and more.
A Model for Improving Patient Appointment Access
Using the bathtub can help explain how practices must maintain appropriate supply and demand with patients.
Concierge Medicine Improves Patient Communication
A healthcare professional explains how concierge medicine can improve physician/patient communication.
8 Ways to Improve Healthcare Email Marketing
Email marketing is a great way to gain new customers, here are some tips to run a successful email marketing campaign.
House Passes Federal Medical Malpractice Bill
On Wednesday, the House passed a bill that would limit plaintiff damages to $250,000 in most medical practice lawsuits. It moves to the Senate.
How to Deal with Disappointed Patients
A physician offers advice on dealing with disappointed patients, offering advice from his real-life experiences.