Patient Relations

Use your front desk wisely to prevent problems later in the billing cycle.

Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.

In order to avoid a suit by an unhappy patient, find ways to know which patients are most likely to sue and how to turn things around.

If you think a patient advocate is a nuisance, think again. They help physicians, just as much as they help patients.

As a physician, time sometimes ticks away slowly while other times moves so fast, you wish you had more of it.

While human contact is natural and banter is commonplace, be mindful of how words and actions are received by those with different perceptions.

A mission to Guatemala provides insight on the PA profession and introspection on what it means to work in healthcare.

Find out what a patient experience officer is and why your practice might need one.

A Lean Six Sigma concept can help medical practices boost patient satisfaction and experience by simply looking at who does the tasks required.

When big business runs medicine, physicians become more disconnected from their care and the physicians overseeing their well-being.

Addressing a patient’s ability and willingness to pay for services upfront can go far towards a practice’s financial health.

Physician burnout and disengagement is an epidemic in health care and threatens the way physicians treat patients.

Certified physician assistants can help change the culture around men and their access to medical treatment.

The most effective treatments are almost always a combination of chemistry and lifestyle which does not reflect a deficiency of either.

Likeability, avoiding jargon, and showing empathy are three strategies that can improve patient relations.

This doctor says that direct-to-consumer advertising of medications leads patients to get the wrong idea about their treatment plans.

Patients who want things to be done right then and there are typically broken up into two groups. Here's a breakdown of both.

Practices are facing stiff competition in health care these days, here are five ways to ensure your patients keep coming back.

Here are some keys to consider in taking the long-term, more beneficial approach to addressing the customer experience you provide.

PAs are educated in communication techniques and may have more time to educate patients and their families, improving patient satisfaction.

Technology is blurring healthcare's privacy lines. There's no better example of this than a tech-savvy adolescent reaching out to a physician for medical help.

Jared Kushner and Seema Verma spoke at HIMSS18 about the administration's vision for interoperability and better patient data access.

Each day, this doctor has to give care to a wide variety of challenging patients. As a practice owner, these patients represent his livelihood.

In a culture where a single online negative review can sway patients from your practice, it's important to have a plan for dealing with negative comments.

A physician looks back on some recent patient communication mishaps, sparking an internal debate on how they make her feel about her profession.

You have a few seconds to attract a new patient, it is essential your website delivers a positive experience. Avoid these medical website design mistakes.

Here are some strategies practices should take to better communicate medical costs to patients.

This final part of a two-part series focuses on providing proactive care and measuring the results of complex patients.

Nobody is better prepared to manage complex patients than their primary-care provider. Here's why.

Online reviews are no longer a forum for patients to judge you, payers are increasingly making them a priority.