Managers & Administrators

Planning on having a holiday party over the next few months? Here is a ten-point checklist that should keep the party fun and liability free.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

Social media can have a lot of value for physicians, but if they aren’t careful it can also be a liability. How should you use it?

In order for practices to maximize reimbursement in a value-based environment, clinicians and office managers must be on the same page.

Administrators must assert themselves, even if they’re in an awkward position as the head of business operations that still reports to a physician.

Is tardiness undermining your medical practice efficiency? Here are six methods to conquer your worst time thieves.

Staff members play an important role in a physician practice, but can also hurt its reputation. Make sure intolerance is not welcome at your practice.

Providing patients with too many options may not help them at all. Without adequate resources to make well-informed decisions, they may just feel angry.

With the healthcare exchange open enrollment period starting Nov. 1, educating your patients about the facts is vital.

Hiring a new physician is a big deal. If you make a bad choice, life can quickly become very difficult. Here are four red flags you shouldn't ignore.

New healthcare models rely heavily on teams. But how do you work together if you can't communicate effectively? Here's how.

Whether staff, patients, or even your physicians, millennials possess a unique set of characteristics. Here's what you need to know to reach them.

Medical practices shouldn't be afraid to innovate in order to take advantage of the opportunities created by the Affordable Care Act.

Studies show that positive reinforcement is far more powerful than negative directives. Here are seven positive ways to engage your staff.

If your staff is faced with a daily workload that leaves them frustrated and worn out, it may be time to think about outsourcing.

One blogger looks at the problem of a practice being understaffed and how to solve that issue through basic arithmetic.

To be a better leader at your medical practice, get out of the office and consider these three strategies to engage with your staff.

While excellent care is important, the way to build lasting patient relationships is through a knowledgeable, well-trained, and friendly staff.

Running a medical practice isn't just about caring for patients. As a physician leader you owe it to yourself to understand business principles.

Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Achieving the principles and goals of lean management will help your practice make a continued commitment to improving patient care.

Strategy is not just a document that is written and then filed away. To succeed, the whole practice must engage with it and live and breathe it.

Interacting with new staff both inside and outside of work can create some truly dynamic teamwork.

As a practice leader, you can have a significant impact on how well your employees adapt to changes at your practice. Here are some guidelines to help.

What is a payroll leap year and does it apply to you? Learn the critical details of this payroll topic and what you need to do to comply for your practice.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.

Before training your staff on new technology, it's a good idea to assess their overall comfort level and experience with using technology.

New technology offers the promise of boosting efficiency at your medical practice, but your staff holds the key to realizing its full potential.

Getting patients in the door is critical to your practice's success. Are you doing everything you can to make this happen?