Staff

Invigorate and reenergize your practice for the home stretch in 2015. Here are a few ideas to consider.

Here are three things St. Luke's Medical Group in Kansas learned about becoming a PCMH they'd advise others to keep in mind.

While excellent care is important, the way to build lasting patient relationships is through a knowledgeable, well-trained, and friendly staff.

What is the right amount of time off to give medical practice staff? Is there such a thing as being too generous?

Here are ten potential ideas to reward your staff for enduring the stress of the ICD-10 transition.

Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Protecting your practice from violence is a must, both for overall safety and to avoid penalties from the Occupational Safety and Health Administration.

This survival guide offers key activities to move a practice beyond reactive management and toward a proactive approach to optimize performance.

A recent ruling in Texas is important for physicians to know, because it shows that laws regarding disclosure can have exemptions.

Achieving the principles and goals of lean management will help your practice make a continued commitment to improving patient care.

We’re all willing to sacrifice one principle for another. As a practice leader, you must develop a framework to choose between competing values.

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

It's down to the wire for your practice in preparing for ICD-10. Here are five things to do now before Oct. 1.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Physician assistants can be a key teammate for medical practices in the management, education, and support of diabetic patients.

Life insurance is very rarely a good investment. The vast majority of physicians and staff should only buy enough to replace potentially lost income.

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

Interacting with new staff both inside and outside of work can create some truly dynamic teamwork.

As a practice leader, you can have a significant impact on how well your employees adapt to changes at your practice. Here are some guidelines to help.

As a doctor, your profession makes you more newsworthy and you are held to a higher standard. Not knowing this can cost you.

Here are four tips to heed if you don’t want a personal incident to damage your practice’s reputation.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.

Before training your staff on new technology, it's a good idea to assess their overall comfort level and experience with using technology.

New technology offers the promise of boosting efficiency at your medical practice, but your staff holds the key to realizing its full potential.

Staff training is a critical component of successful implementation of an EHR. Here are six tips from the experts.

The biggest problem with an EHR is not the product itself - it is the way we learn to use it. Here are five strategies to reduce user frustrations.

Patients and payers are your two main practice revenue sources. Here's how to collect more for the work you do every day.

Your patients probably don't care about ICD-10, but there may be situations in which you might want or need to tell them.

In a changing healthcare environment, it’s important for physicians, PAs, and everyone else in the care team to get on the same page.