Staff

It's a small world and news about former employees travels fast. Remember, no one wants to hire a person who is not professional or who holds a grudge.

Medical practice managers must be more aware of how physicians deliver care and how they can help them do it more efficiently.

Our office has a dress code, but we like to have fun as a pediatric practice. So when it comes to formal rules, are you strict or do you allow silly?

Congratulations, you've hired a new NP or PA. Now be sure your patients know and understand who they'll be seeing.

Advanced practitioners have various qualifications, but be sure you understand your state's scope of practice laws.

Physicians hold a sacred trust to guard their patients' secrets, dignity, and lives. Succumbing to the temptation to vent frustrations is never right.

The ICD-10 coding system goes into effect October 1, but you may not be totally finished with the old codes for several weeks.

To stay solvent, practices will need to work smarter and refine staff roles so that all employees are working to the top of their license.

NPs and PAs can bring a number of strengths to the table; in particular a focus on patient education, care coordination, and wellness promotion.

Physician assistants are educated in a collaborative approach to improve coordination of care and patient outcomes.

Our seventh annual Staff Salary Survey collected data from nearly 1,100 practices nationwide. Here are some key data points every practice should know.

Regional medical practice data from the 2015 Staff Salary Survey, exploring compensation levels for key medical practice staff based on years of experience.

Complete national medical practice data from the 2015 Staff Salary Survey, exploring compensation and related trends.

Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.

Practices face big cash-flow problems as patients shoulder more of their healthcare costs. Here's how to step up patient payment collections.

Managing an ongoing relationship with your EHR vendor takes time, but it is well worth it. Here are some tips on managing this key relationship.

While nurse practitioners seek practice autonomy, physician assistants work to ensure greater state-by-state consistency in scope of practice laws.

Communication with your EHR vendor is essential during the implementation and go-live period. Here are some tips to keep your practice connected.

Communication is key as patients are more likely to take their financial obligations seriously when they have a strong relationship with the practice.

When patients report bad behavior by your staff, what do you do? Let the Civility CEO help with this and with dealing with office clutter.

Identifying your medical team's value to the practice and communicating that properly can yield amazing results.

When you regularly ask staff members to share honest feedback, they'll know that you're listening and that you value their opinion.

Well-deserved praise not only induces your staff to work harder, it can make patients happy, as well.

From small changes to big fixes, here's how to adjust your medical design to boost patient satisfaction and staff efficiency.

Payer rules are complex and constantly change, making them difficult to follow. Here's what your medical practice should watch out for.

ICD-10 will be here before you know it. Here's what you need to do before October 1.

Some physicians are opposed to giving full prescribing authority to PAs. Here's why they are wrong.

Are medical scribes the solution to your EHR headaches? We asked practice management consultants to weigh in.

Training a medical practice staff member to serve as a scribe has several benefits, but only if you go about it the right way.

Here are five ways certified PAs are helping to solve the nation’s rural health challenges.