Patient Relations

Here are some key tips you can take to increase the volume of fee-for-service / cash paying patients at your medical practice.

Day-to-day operations at your practice can easily get derailed. Here's how to keep staff on track despite possible disruptions.

You can generate over $50 per Medicare patient per year for asymptomatic screens.

Study of 1,100 U.S. patients revealed the majority love using technology to improve their own health and connect with doctors.

Your online content should be attracting patients to your office. Here’s an almost effortless way of improving every piece of communication you produce.

A number of issues lead to long wait times at medical practices. What’s the most common problem you experience at your practice?

When we have limited healthcare resources - both time and money - we, as a society, have to say: That’s enough. No more tests. No more wild goose chase.

Here are some topic ideas that are easy to write about yet build powerful connections with potential new patients via your practice website.

Implementing a patient portal is only half the battle. Here's how to get patients to use it.

I know I can't help every patient, but I try. But sometimes, some patients push me to the brink of frustration when they won't let me help.

Practice Notes blogger Wayne Lipton recently wrote that patients in concierge practices have more respect for their doctors.

If an ACO comes knocking on the door of your medical practice, here are some pointers to assess your potential new partners.

Many doctors in traditional practices feel like Rodney Dangerfield: They don't get no respect. But physicians in concierge practices are different.

This video interview with MGMA consultant Rosemarie Nelson is packed with simple ways physicians can better balance patient care and practice management.

You've seen a patient that you thought had insurance that you accept, but it turns out you don't. What is the best course of action to take?

Dr. Russell Faust discusses the use of social media at your medical practice and how to get a true return on your investment of time and resources.

Which tech tools are must-haves? And how much are practices paying for all those tech goodies? Our annual survey of more than 1,300 practices has the answers.

Here's how to make sure your patients do not receive a bill when your practice has gone over either the insurance visit limit or number of visits limit.

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Simple strategies to help your patients manage their medications.

Retail, or minute clinics are seen by some primary-care practices as the competition, but they also have some great patient relations ideas your office can duplicate.

Is your practice website getting the attention it should? Here are the top tips to get more visitors to visit you online.

These days, everyone in healthcare wants to jump on the Internet video bandwagon. Here’s how your practice can do it.

Is answering a stranger’s medical question online a waste of your time? Not necessarily. Here’s one way to do this profitably.

Looking for a simple tool to create a payment plan for your patients? Here's one to download and use at your medical practice.

Physicians avoid dismissing patients for various reasons. What’s your main reason?

We need patients to understand that while physicians don't always agree with the rules, we can't just skirt around them.

The reception room delivers a strong message about practice attitudes, priorities, and competence. It may not be the message you want to send.

Lessons from Disney can offer physicians three key components to consistently create a positive patient experience.

Here are eight ways that physicians / providers can directly help improve patient retention rates.