Patient Relations

With all of the upcoming holidays, a well-written and enforced cancellation policy is a must at your medical practice.

Hurricane Sandy shut down my medical practice for days, but luckily everyone is OK and business is returning to normal.

Noteworthy items from Physicians Practice.

Yes, your medical practice can accept gifts from the healthcare industry, but be aware of the rules before saying thanks. Here's some guidance.

Want to recruit new patients and increase referrals? Try these simple techniques.

EHRs are here to stay, so now physicians need to choose whether to use a laptop or a tablet at their medical practice. Here's what I do.

Social media doesn’t have to be intimidating. Here are some solutions to common mistakes that prevent physicians from being successful with social media.

Yesterday's risk models in healthcare are today's accountable care organizations, but the same issues still exist to find success for physicians and patients.

Don't let your patients judge you by the dusty philodendron sitting in the corner. Use our easy checklist to make sure your waiting room measures up.

Websites are no longer optional for medical practices, so here's a primer on how to make the best online first impression.

Pediatrician Helene Hubbard lays out her first term if elected U.S. president with a focus on the nation's younger residents.

Ophthalmologist Ari Weitzner outlines his platform if elected president, starting with cutting healthcare costs.

I'm witnessing more manipulation of the medical system these days and fear with growing strain on healthcare overall, more patients will get what they want.

profiles on doctor rating sites are boring, blank, or automatically filled out. Here’s how to make yours stand out and provide great value for patients.

By now you have likely encountered the term "Patient-Centered Medical Home" or PCMH. If you do not yet know what a "medical home" is, think of it this way - these are practices that use care teams to put the patient at the center of the healthcare delivery system.

Meryl Luallin, of the SullivanLuallin Group, describes the benefits of shadow coaching for physicians receiving low patient satisfaction scores and/or complaints.

Consultant Elizabeth Woodcock, a presenter at the MGMA12 Conference in San Antonio, discusses tips to improve patient collections at your medical practice.

How can you make your print medical practice advertising better? Here’s how adding one line to my recent newspaper ad made it a raging success.

If technology helps physicians keep patients healthy, why aren't more using it? The answer may be that payers, including CMS, aren't supporting it.

You may think limiting visit questions will improve patient flow at your medical practice. Well, think again, as the problem is likely your operations.

Be aware that if a patient approaches you regarding any type of adverse event, it’s important to seek legal counsel before choosing any course of action.

A semester of study in Edinburgh, Scotland, helped this physician to learn that spirituality is a step away from empathy.

Whether you work for a huge medical conglomerate or a small private clinic, you may not have much say regarding what you wear to do your job. You do, however, have full control over how you wear it.

Some don't understand why practices don't let patients switch their physicians, but to me, there's no real benefit to patients and detriment to doctors.

Like her own mentor, this physician encouraged her residents to embrace the fear that comes with obstetrics and conquer it to become confident and competent physicians.

This podcast provides physicians key tips for how to disclose and apologize to patients for medical errors.

Accountable care organizations are the latest magic solution offered by the federal government. Just don’t pull back the curtain!

As a physician, undergoing the same procedures you order for patients can provide insight, empathy, and a lot of compassion.

Today, there are several ways to communicate with patients, but medical practices must choose wisely so the messages are properly received.

Here are four tests for your medical practice to apply in deciding how to meet your obligation to LEP patients.