Patient Relations

Another year has passed where you meant to make changes at your medical practice, but didn't. Here's how to act in the moment and make true change this year.

It’s time to take a serious look at what Facebook can do to spread the word about your medical practice and provide value to your patients.

Hone your skills to create positive relationships with your patients and improve care quality.

Marketing is a powerful tool that physicians can use to build up their practices and foster improved professional relationships.

EHRs sometimes strain physician-patient communication. Here's how to ensure that doesn't happen to you.

A few of the important practice-management lessons of 2012.

The challenge of meeting patient demand for primary-care services in the coming years is simple: nurse practitioners.

Growing health IT innovations may put more space between physician and patient, a stark contrast to concierge medicine, which strives for a closer relationship.

Communicating bad news to patients is one of the most difficult tasks physicians face. Strategically communicating can help. Here are some tips.

Whether it is employees at the hospital where I round or people at the mall, patients constantly approach me with care-based questions outside of the office.

As the Affordable Care Act moves forward, it is inevitable that consumer-driven healthcare is its goal. Here's why.

A recap of this year’s most popular blogs and some of the key lessons that can be learned from each.

Make sure you give your patients your full attention and resist the temptation to multitask on your smartphone. Forcing them to compete for your presence tells patients they come in last on your list.

Successfully communicating with noncompliant patients is one of the most difficult tasks physicians face. Strategic communication can help. Here are some tips.

The key to better patient compliance can be found in one simple question, I've found: "So why are you here?"

Social media is a powerful method to promote your medical practice. Here’s a story of how it can go wrong and how to avoid frustration.

The blogs that garnered the most attention among our physician readers in 2012, and some of the lessons learned from each.

There are two main obstacles to seniors taking advantage of preventative services and the solution lies with physicians.

I often write about when things go wrong at my medical practice, but it's time to focus on the positives for a change.

When the holidays roll around, how do you decide to decorate your practice? Here are some quick tips and thoughts to keep in mind.

Getting started with your own medical practice website or blog can be intimidating. Here’s a free tool that flattens the learning curve.

Don't diminish the value of your time as a physician. Concierge medicine can help make the most of that value and realize true patient revenue.

From paying our practice's no-show fee to requiring a referral, patients get angry at policies we make them well aware of. It's time for some responsibility.

Here are three primary reasons today’s physician must always be thinking of what’s next in marketing, promotion, and practice in general.

There are many misconceptions about what it takes to be effective in marketing a medical practice. The best approach is to have a plan - a comprehensive, written marketing plan.

Over the next month, your office will be inundated with treats and gifts for your medical staff. How much is enough? Here are some options to spread the goodwill.

How did doctors’ offices become the scapegoat when a prescription is not refilled or otherwise there when the patient shows up to the pharmacy?

With all of the upcoming holidays, a well-written and enforced cancellation policy is a must at your medical practice.

Hurricane Sandy shut down my medical practice for days, but luckily everyone is OK and business is returning to normal.