Patient Relations

An effective shadow coaching program can boost patient satisfaction scores. Here’s how to do it right.

Are you marketing your medical practice with video? Don’t start with a blank screen or picking topics at random. Here’s a better way.

Do you have a concise answer to someone asking you what it is you do as a physician? If not, you may be confusing patients and colleagues. Here are a few tips.

A look at some of the similarities between Patient-Centered Medical Homes and concierge practices.

Importing drugs that are not FDA approved can lead to severe civil and criminal penalties and poor patient care.

More than likely you have a smartphone. But, are you using it to the fullest extent of its capabilities? There are literally millions of apps available, with thousands of them being dedicated to health. Here are a few of our favorites.

While the president's push is to simply permit physicians to talk with patients about gun safety, my fear is that in the not too distant future, it becomes a mandate.

Get online videos up and running pronto in three steps.

Online tools and technology get cheaper and more powerful each year. Here’s how physicians can use screencasts to help patients and add value to their medical practice.

Ninety-five percent of my patients take my medical recommendations. It's the other five percent that require more convincing.

Would you refer the staff member to another physician, or would you welcome them as a patient?

Blogging, in whatever form you choose, often sets you up as the expert on a particular subject or specialty - making you the "go-to" person for patients looking for information on the subject.

A look at some of the specific changes included in the HIPAA omnibus final rule that will impact your medical practice.

Physicians have more reason than ever to be concerned and act proactively to protect their businesses, assets, and families.

If you want to boost referrals at your medical practice, remember, it's the little touches that make your practice memorable.

Writing articles that educate patients doesn’t have to be dull and dreary. Here are four ways to make them fun to write and more helpful for patients.

When it comes to patient communication, the best way is always a face-to-face encounter, especially when it involves bad news.

To combat reduced and uncertain reimbursements, more specialists are considering concierge. While an option, there are serious issues to consider.

Keep your staff and patients healthy this season.

The president wants physicians to ask patients about their gun ownership. To me, this is not the best use of our time or the solution to avoid future tragedies.

Like most medical practices, we offer flu shots to patients. And like most practices, some accept, some refuse, and some go to their grocery store instead.

Legislative interference in the operation of your medical practice is evident across the U.S. Here are some examples.

I have a patient who constantly calls my practice and lingers in my reception area questioning my staff after her visit. I'm running out of solutions …and patience.

If you’re just getting started on Facebook for your practice, it helps to know what other similar practices are doing online. Here’s how to find out.

With 10,000 new 65-year-old patients each day, it's important that physicians act now to keep them healthy by improving preventative care.

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

As patient satisfaction plays a growing role in physician reimbursement, make improving it a New Year’s resolution at your practice.

Another year has passed where you meant to make changes at your medical practice, but didn't. Here's how to act in the moment and make true change this year.

It’s time to take a serious look at what Facebook can do to spread the word about your medical practice and provide value to your patients.

Hone your skills to create positive relationships with your patients and improve care quality.