Patient Relations

Physicians avoid dismissing patients for various reasons. What’s your main reason?

We need patients to understand that while physicians don't always agree with the rules, we can't just skirt around them.

The reception room delivers a strong message about practice attitudes, priorities, and competence. It may not be the message you want to send.

Lessons from Disney can offer physicians three key components to consistently create a positive patient experience.

Here are eight ways that physicians / providers can directly help improve patient retention rates.

Incentive programs are great for EHR vendors, but are they always what's best for patients and physicians?

Here are some "can’t miss" elements to add to your YouTube videos when you promote your medical practice or educate patients.

The two most important words for retaining patients at your medical practice are: customer service.

Internist Sharon Berenfeld on what her non-Hodgkins lymphoma taught her about life on the other side of the stethoscope.

Don't miss out on easy income. Incorporating Medicare's AWV into your care plan helps both your practice and your patients.

Online ratings and reviews are powerful medical practice marketing tools. Do you take advantage?

Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.

How do you know which patients to ask for ratings and reviews? Here are four patient types to look out for when picking patient reviewers for your medical practice.

Negative posts / comments about a physician / practice will hurt, so here's how the professionals recommend you take action to preserve patients.

Not every patient who abuses prescriptions is just out for a good time or a quick buck. Here's how to recognize prescription-abusers, and what do to do about them.

Text messaging can be a great tool to improve communication with patients - if you use it correctly.

With my associate out, we've had to do some patient shuffling and not every patient has been accepting about our situation.

Pinterest is quickly becoming the next big social media outlet, so here's an easy guide on how your practice can get online and connect with patients.

As convenient as text messaging may be, there are certain issues for healthcare providers to consider when using any communication method with patients. Here are seven to consider.

Social media can be a great tool, but are you taking precautions to ensure you do not get into trouble as a result of using it?

When patients come with their own cyber-diagnosis, physicians can order tests to satisfy them or simply take the time to explain why it is not needed.

What you do online matters - and medical boards are paying attention.

Both at home and at our medical practices, physicians could stand to adjust from "adult time" to "kid time," slowing down to be in the moment.

Angry words from a young girl taught me never to act without compassion for my patients and to never judge them.

The AWV yields three times higher reimbursement for physicians than the average outpatient visit, yet many physicians and patients are failing to utilize it.

There are various ways practices can raise awareness of their services. Have you used of any of them?

When it comes to patients taking your advice, sometimes it is easy, sometimes it is frustrating, and sometimes, it just won't happen.

By not promoting and advertising your practice, you’re withholding excellent care and expertise from patients. Here are some ways to correct that injustice.

Why physician practices should do more to take charge of their online image, and engage with patients electronically.