Patient Relations

Would you dismiss a patient who continually fails to pay despite your attempts to work out a suitable payment plan?

Forget about work-life balance! How do physicians find work balance?

How to use Facebook to drive new patients to your medical practice.

Tech savvy physician C. Noel Henley tells readers why they shouldn't dismiss social media; instead they should explore how others are using it to connect with patients.

Whether using e-mail or direct mail, here's help on getting word out about your medical practice to the people in your community you want as patients.

Compounding effort and resources is not always a good thing at medical practices.

Your medical practice staff must be able to stop and ask questions from payers on plan verification to improve your revenue and patient relations.

Public relations can be a powerful way to build your medical practice. Here are five tips to get you started or build on what you have already created.

Physicians must consider both the benefits and burdens before participating in clinical studies.

In what circumstances, if any, should nonphysician providers practice without physician supervision?

If you are looking to promote your practice and attract new patients, meet up with them either online or through in-person events at your office.

Your practice may be making these common customer service mistakes that create big dents in patient satisfaction.

To charge or not to charge for portal use is a hotly debated topic among physicians. What to consider.

There’s a lot of talk on measuring quality and performance, but it’s difficult to measure and quantify. Concierge medicine provides a true patient-centric tool.

Many physicians appear invisible when someone does an Internet search - unless they want to be lost in the fray, it is up to them to make sure they have an accurate listing.

There will always be difficult people and situations when working at a medical practice. Sometimes you just have to recognize that fact, accept it, and prepare for it.

It seems payers want patients, not your medical practice, to resolve denied claims. Here's how to arm yourself and your patients with the information to get it resolved.

Doctors have heard it all. Here's what some of our physician readers said they can't stand hearing from patients.

There are three key elements to increasing the engagement of both patients and physicians in the care continuum, according to a health IT expert and a health system exec.

The Stage 2 rules for meaningful use require physicians to increase their patient engagement activity. Here are two examples of facilities already making that a reality.

From InformationWeek Healthcare: This year's HIMSS conference features a keynote speech by Farzad Mostashari, MD, national coordinator for Health Information Technology (ONC).

Why one practice transitioned and how it affected physician, staff, patients, and revenue.

If you are considering a concierge care program, put the misconceptions aside and look at the critical factors that could make or break your decision.

There is bound to be, at some point, some negative feedback. The key is to deal with it well, learn from it, and move on.

Managing editor, Keith Martin, shares his views on discussion of gun ownership as part of the Past, Family, and Social History assessment.

Your medical practice should have a plan for how it hands off patients to other providers. Here are some tips to create a plan and help avoid a possible malpractice suit.

Thinking about hiring someone to design or redesign your practice website? You may be shocked by this, but there are some scoundrels out there. Here’s how to avoid them.

Here are three ways to spruce up your reception area and make a stellar first impression on new and existing patients.

The HIPAA final rule, released Jan. 17, 2013, includes new guidance regarding the transfer of medical records.

Share what you do in this type of situation and why. Your response might help another physician deal with this issue.