October 16th 2024
AI is poised to revolutionize the patient’s and the clinician’s journey, from initial symptom assessment to long-term care management.
October 7th 2024
Your weekly dose of wisdom from the Physicians Practice experts.
September 30th 2024
September 27th 2024
This is not a time to be defensive or be oft-putting. Show the patient that you respect their right to make decisions about their care. Avoid being defensive or dismissive.
September 10th 2024
A look at how communication can repair the divide between physician and patient.
Using Technology in the Exam Room
Here are five attention-saving skills you can employ to ensure your focus is patient-centric, while still utilizing mobile technology.
The Challenge of Helping Patients Who Don’t Help Themselves
The most difficult patients are the ones who refuse the help medical practices can offer them.
Addressing Patient Questions about Other Physicians' Plans
I don't mind when patients call for issues related to what I see them for. I have no time, however, for issues better addressed by their other physicians.
The Havoc Created by Duplicate Patient Entries
When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.
Three Ways Physicians Can Prepare for the Medicaid Influx
The Affordable Care Act’s Medicaid expansion means more patients at your practice. Here’s how to accommodate them.
Four Easy Ways to Improve Patient Care and Satisfaction
How to elevate patient care at your medical practice, and potentially gain new patients.
Improving Medical Payment Collection from the Top Down
By collecting more payments at the time of service, physician practices can significantly improve financial viability.
Physicians Must Be Prepared for All Kinds of Patient Behavior
Medical practices are like any service-based profession, so there are bound to be unhappy, uneducated, or just plain strange customers.
Managing Out-of-Network Charges at Your Medical Practice: 4 Strategies
To help manage out-of-network payments within your medical practice, start with these four best practices.
'Why I'm Loving Private Practice'
Unhappy with the state of her practice, this doc decided to ask her patients what they wanted.
Experiencing the Healthcare System as a Patient
No one understands what it is to be a patient with a life-changing condition, dependent on the system, until he is.
Don't Just Collect Patient Payments at Your Practice; Provide Value
Physicians must collect payments patients often don’t understand or like and it is going to increase under the Affordable Care Act. The remedy is to add value.
Top Medical Practice Wish List Items
Physicians very often have a clear vision of how things could be improved at their practices. What would you do if money was no object?
Helping Patients Manage Illness-Life Balance
If I could enter my patients’ lives and see their disease-life balance, would I take their issues more seriously?
Retaining Good Employees; Nonadherence Talks
Noteworthy items from Physicians Practice
What Physicians Should Consider When Managing Their Online Reputation
A physician's online reputation is a valuable resource, so if it is not properly managed, it could lead to both professional and financial difficulties.
Patient Balances: Get Them or Get Ready to Close Your Practice
Patients often blame your practice when they have a balance due, but it is their responsibility and critical to your business' success. Here's how to bridge the divide.
Avoiding Patient Dismissal at Your Medical Practice
At your wits end with one of your patients? Here's what to do before showing him the door.
Nine Steps to Accountable Patient Care
How can physicians move from traditional fee-for-service to value-based care? It takes nine steps, says one physician.
When a Difficult Patient is a Violent Patient
I feel compassion toward a patient who has a mental illness and want to help, but I also fear for the safety of myself, my staff, and my other patients.
Dealing with Late and No-Show Patients
Patients who show up late, or not at all, can cause major problems at your medical practice. Here's how to address the issue and prevent future instances.
Four ways to Make the Most of Your Locum Tenens Physicians
Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.
Resolving Medical Claim Denials with State Insurance Regulators
When patients are wrongfully denied a claim and your medical practice has done all it can, there is one more place to turn: your state's insurance department.
Why Poor Customer Service Continues in Medical Practices
Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.
The HIPAA Omnibus Rule and its Possible Impact on Malpractice
What will the new HIPAA Omnibus Rule mean in terms of malpractice and professional liability insurance issues for physicians? Here's an explanation.
How ERISA Affects Medical Practices
Here's a primer on ERISA, how it works, and what it means for you and your medical practice.
Help Medical Practice Staff Navigate the Insurance Verification Maze
Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.
Patients, Quality Metrics Playing More of a Role in Physician Pay
Should quality measures and patient satisfaction help determine a physician's pay?
Why Fewer Patient Appointments May Increase Profitability
Customer Service Training for Your Medical Practice
Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.