Patient Relations

A lot of my patients don't have, or don't understand the value of, a primary-care physician. It's time for both to start happening.

By taking charge, tapping into technology, and implementing changes, chiropractor Jeff Robichaud lowered patient no-shows at his Massachusetts practice.

Considering concierge medicine? Make sure your customer service is on point first.

Discussing patient information outside of your practice and over the telephone can result in disclosure of protected health information (PHI).

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

Here are five attention-saving skills you can employ to ensure your focus is patient-centric, while still utilizing mobile technology.

The most difficult patients are the ones who refuse the help medical practices can offer them.

I don't mind when patients call for issues related to what I see them for. I have no time, however, for issues better addressed by their other physicians.

When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.

The Affordable Care Act’s Medicaid expansion means more patients at your practice. Here’s how to accommodate them.

How to elevate patient care at your medical practice, and potentially gain new patients.

By collecting more payments at the time of service, physician practices can significantly improve financial viability.

Medical practices are like any service-based profession, so there are bound to be unhappy, uneducated, or just plain strange customers.

To help manage out-of-network payments within your medical practice, start with these four best practices.

Unhappy with the state of her practice, this doc decided to ask her patients what they wanted.

No one understands what it is to be a patient with a life-changing condition, dependent on the system, until he is.

Physicians must collect payments patients often don’t understand or like and it is going to increase under the Affordable Care Act. The remedy is to add value.

Physicians very often have a clear vision of how things could be improved at their practices. What would you do if money was no object?

If I could enter my patients’ lives and see their disease-life balance, would I take their issues more seriously?

Noteworthy items from Physicians Practice

A physician's online reputation is a valuable resource, so if it is not properly managed, it could lead to both professional and financial difficulties.

Patients often blame your practice when they have a balance due, but it is their responsibility and critical to your business' success. Here's how to bridge the divide.

At your wits end with one of your patients? Here's what to do before showing him the door.

How can physicians move from traditional fee-for-service to value-based care? It takes nine steps, says one physician.

I feel compassion toward a patient who has a mental illness and want to help, but I also fear for the safety of myself, my staff, and my other patients.

Patients who show up late, or not at all, can cause major problems at your medical practice. Here's how to address the issue and prevent future instances.

Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.

When patients are wrongfully denied a claim and your medical practice has done all it can, there is one more place to turn: your state's insurance department.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

What will the new HIPAA Omnibus Rule mean in terms of malpractice and professional liability insurance issues for physicians? Here's an explanation.