Shep Hyken

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Shep Hyken is customer service/CX expert at www.Hyken.com

Articles

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Health care myth-takes to avoid

Shep Hyken;Neil Baum, MD

February 20th 2025

Relying on myths about patient engagement can lead to mistakes for your practice.

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HHS | © daniel0 - stock.adobe.com

Published: January 23rd 2025 | Updated: March 24th 2025

Key components of the HHS Security Rule NPRM

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Published: February 4th 2025 | Updated: March 24th 2025

Streamline or struggle: The case for integrated health care payments

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