Patient Relations

This written patient no-show policy has helped one Massachusetts practice reduce its rate of missed and late appointments.

When patient lateness is a problem, there is a solution. Here's what the experts say about keeping appointments on time at your medical practice.

Enterprise risk management can be a valuable tool for medical practices in anticipating, planning, and preventing certain patient care decisions.

Making an impact on your patients - and your fellow medical practice employees - means bringing out the best in yourself. Sally Hogshead describes how.

Physician practices should begin strategic planning now for the years ahead.

Executives Robert A. Greene and Jon Goates on actions your medical practice can take to improve quality of care and lower costs of care.

At Northwest Primary Care Group in Oregon, they've implemented some strategies and best practices to get patients engaged via their portal. Here are some tips.

How one physician transitioned to this new practice model and why he did it.

Business expert and author Sam Silverstein urges medical practices to establish their beliefs, never stray from them, and to cut out excuses.

Copying and pasting information in your EHR can be effective when done properly, according to AHIMA's Diana Warner.

Physicians can remove the traditional obstacles associated with using an EHR in the exam room, make the technology disappear, and keep the focus on the patient.

Meryl Luallin, a partner at consulting firm SullivanLuallin Group, shares how practices can easily boost their patient satisfaction scores.

Breast Cancer Awareness Month is an ideal time for providers to educate patients on prevention efforts and the quest for a cure.

Here is a five-step strategy you can use to develop a buzz-worthy brand that lets patients know exactly what to expect at your practice.

When you can access information about anything at any time, it's hard to separate good and bad medical information. That's where doctors should come in.

Turn patient skepticism into enthusiasm about your medical practice's EHR implementation.

Legislation in three states is changing the way physician assistants interact with physicians and patients.

The AWV not only provides evidence-based preventative services and care coordination, but also identifies high-risk over-utilizers of healthcare.

Ensure your social media activity does not cause problems for your practice.

Think it's unreasonable to expect good customer service from your medical practice's billing department? Not only is it reasonable, you should require it.

Surveys show patient expectations are changing. Here are six practical techniques to help physicians meet those expectations and stay competitive.

Do you believe incentives, such as direct payments, would help motivate your patients to engage in healthier behaviors?

Drug-seeking behavior has evolved into patients wanting new medications for older ones they've self-prescribed or demanding medications I don't feel they need.

Here are do's and don'ts for delivering an effective presentation to community members who don't visit your practice now, but might after hearing you speak.

As 2014 approaches, physicians are going to encounter more changes when it comes to their interactions with female patients.

A pathology lab's collection process reveals big mistakes other medical practices can learn from.

Studies show physicians want to use mobile devices, but have some trepidation. Here's how to overcome obstacles and maximize use of mobile tech.

I strongly believe practice management, in both the traditional and contemporary sense, has failed on its initial promise to create a more efficient practice.

Technology now allows practices to offer prepayment services to patients. Here’s how it can help your practice’s bottom line.

E-mail presents challenges in conveying tone and can cause problems if misunderstood. Here are 10 tips to improve your practice's e-mail communications.