Patient Relations

A practice administrator shares his approach to collecting patient copays, deductibles, and payment for canceled or missed appointments.

Family physicians like to have a balance of older and younger patients. Hybrid-concierge models can help provide a broader range of patients.

Patient portals aren’t just a cool marketing tool. In addition to helping a practice meet meaningful use, they are an important part of medical homes.

Relationships are crucial to the effective and safe practice of medicine. When disrupted, they can cause problems for us and our patients.

The first imported case of Ebola diagnosed in the U.S. underscores the need for practices to actively address risks associated with infectious diseases.

Eight facts about physician assistants that your medical practice can use when discussing these providers with patients.

With insurance changes and the increase in use of controlled substances, it can be hard for physicians to separate the drug seekers from those truly in need.

It is feasible and often desirable for NPs to participate in concierge programs. But be careful, you need to explore the issue fully before proceeding.

Your practice should plan its marketing campaign several months in advance. Doing so, lends an approachable, authentic vibe.

Most physicians want a favorable practice environment. If you want to know where to find it, here's our annual ranking of the best states to practice.

As patients become increasingly savvy about where they receive medical care, it is more important to proactively build relationships through social media.

It is my medical practice's fifth anniversary. Here are eight things I've learned about myself and running a business.

Stepping up your customer service can be enlightening and rewarding. Following up with patients is one way to find out how well you are doing.

I have experienced the good, the bad, and the ugly when it comes to medical practice websites. Here are a few of the common mistakes I see.

Medical school taught you a lot, but it didn't teach you everything. Here are 10 of the biggest lessons physicians say they learned while practicing medicine.

Much of great customer service medical practices comes down to whether you can help patients differentiate their wants from their needs.

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Your relationships with patients play a huge role in attracting potential patients to your medical practice. Don't miss out due to poor patient service.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

Companies are pushing physician-based telemedicine as a solution. But, while promoters may have not thought things through, physicians must.

There are not always clear answers under HIPAA, particularly when it comes to mental health issues. Here is some guidance.

Here are three strategies medical practices can use to build word of mouth referrals and humanize their providers.

In order to help patients with diabetes who need my services most, I've implemented some pre-screening efforts to help prioritize our patient panel.

Patient portals and telemedicine can improve efficiency and patient access to care, but in-person interaction with providers should always be a top priority.

Many doctors feel that promoting their practice is unprofessional. Instead, think of it as a way to help you provide excellent care to established and potential patients.

Here are five things that physicians can do to mitigate the risk of not only frivolous suits, but legitimate ones.

Standard SMS text messaging is not encrypted, secure, or HIPAA compliant. Without taking proper precautions, texting with patients puts your practice at risk.

Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.

As more Hispanics immigrate to the United States, it's time for medical practices to reconsider their traditional marketing efforts.

Over the years, I have found that a common problem in healthcare teams is not the content of the communication shared with patients and staff but how it is presented.