Patient Relations

From minding your manners to eating your veggies, here's how a mother's advice can help you be a better physician.

How one physician transitioned to hybrid concierge, and how it is affecting his practice and his patients.

Don't miss out on prospective patients at your medical practice. Here are some common marketing phrases to avoid.

Medical scribes are not just a band-aid to help physicians properly use EHRs; they boost physician satisfaction, patient satisfaction, and profitability.

More practices and payers are tying a portion of physician pay to patient satisfaction scores. But it may come with unintended consequences.

Family physician Jennifer Frank laments that she is in danger of losing the human connection she so enjoys with her patients.

Getting your patients to use your patient portal may not be as hard as you think. Here's why.

The increasing emphasis on patient satisfaction has some physicians walking a tightrope when it comes to discussing serious health issues.

Attracting more patients to your medical practice and retaining them is easier than you might think. Here are three tips.

If we hope to reduce Medicare spending, how about we ask physicians for important strategies vs. just ensuring expensive equipment is used properly.

Patients' physician family members can help ensure you are providing the best care to patients. But you need to handle the relationship with them appropriately.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Consultant Gail Levy shares nine steps to ensure your practice is orienting new patients efficiently and effectively.

Retail-based medical clinics have their drawbacks, but they sometimes provide useful alternatives to patients.

The attention given to CMS' Medicare payment data by the media demonstrates a continued focus on greater transparency at medical practices.

Getting patients to understand hospital privileges - and what I can do for them when admitted - is often a difficult discussion.

Here are some of the most outrageous things physicians, administrators, and staff members say they have heard from patients and their family members.

Infectious disease experts recently issued guidance on healthcare personnel attire. Here's what they recommended, and why.

Should physicians routinely screen patients for medication adherence, like antihypertensive therapy? Could that damage the physician-patient relationship?

Going that extra mile for patients can be tempting. But overworked physicians must think about the "return on their time," first.

Here are five key points about Medicare Advantage plans to answer questions and clear up misinformation for physicians.

Facebook is a great way to engage patients and attract new ones, but you have to be smart about how you are using it.

Sometimes insurance companies get between patients and their physicians; especially this time of year when health plans make changes.

Interpersonal skills are becoming increasingly important to quality assessment rankings, reimbursement, and even a physician's risk profile.

Recruiting patients is important. Retaining them, more so. Here are five ways to keep your patients satisfied and coming back to your medical practice.

Here's what physicians and their medical practices can do to make the most of limited time with patients.

More than 5 million Americans have signed up for private health plans through the health insurance exchanges. Is your medical practice feeling the effects?

North Carolina-based Novant Medical Group is like a lot of medical practices: It has attested to Stage 1, but it is bracing for Stage 2 hurdles.

When converting a prospective patient into a patient, timing is everything. Here's what stay-in-touch marketing is and how it can help.

Sometimes physicians and staff are so wrapped up in the pressures of their work that they overlook obvious missteps when interacting with patients.