Patient Relations

The reasons for this unethical and inefficient system are still being examined, but the consequences contain important lessons for every physician practice.

Concierge can work for some specialties. But many parts must fit together to find success.

The Highmark BCBS purchase of a Pittsburgh health system puts insurers in the thick of hospital competition and reduces physicians to the role of bystander.

Being a successful physician means caring for both your patients and your practice. Both are important and necessary to meeting the goal of good patient care.

We asked physicians to finish this sentence: You know you are a doctor when ... Go ahead; see if you can keep from nodding in agreement.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Pediatrics is unique in that physicians have to push patients out of the nest so they can fly on their own. Here's how one doctor does it.

When your patients have a great experience with your staff, but a not-so-great one with your billing department, it's time to make some changes.

Here are four key areas of concern those in healthcare have when it comes to the future of mHealth apps, tools patient are utilizing in greater numbers.

With the passage of health reform most physicians knew big changes were coming. But little did they realize that they would have more duties and responsibilities.

Be proactive about building your medical practice with these five surprisingly simple tips to attract new patients.

Public speaking can accomplish a number of goals: building a professional network, finding new patients, and giving back to the community.

Why your medical practice should pay attention to online physician rating websites, and what it can do about them.

The pressure to excel can be an overriding factor in physicians' lives. So stop a minute and praise your staff, your patients, even yourself. It's good medicine.

Apple unveiled its Health app, compiling data from a user's health- and fitness-related apps in one place. Can it help patients take ownership of their health?

Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.

It may feel like using Facebook to market your practice is like hitting a moving target. Don't despair, we'll show you how.

While the physician will set the tone for patient visits, staff members can and should help facilitate that process.

Here are strategies for surviving a potential surge in patients with Medicaid and high-deductible exchange plans.

Your practice may encounter more patients than usual this summer and fall. Here's how to prepare.

If you don't have a well-executed emergency plan in place, now's the time to get it updated.

Happy patients are less likely to sue your practice. Develop your patient-staff relationships to keep them content.

Smartphones are making it easier for patients to record conversations with their physicians - sometimes secretly.

Physician rating sites are playing a growing role in a medical practice's ability to attract new patients. Here's how to respond to negative reviews.

How the health insurance exchanges and Medicaid expansion will affect your practice, and how to prepare.

If your practice is looking to boost its profitability and spend more time with patients, automating your billing and collections may be a solution. Here's why.

More patients are turning to concierge medicine to get the healthcare services they want and to maintain their choice of physicians.

The C.U.R.E.S method can help medical practices retain and attract more patients.

Three examples of how your medical practice can embrace negative information to improve marketing and operations.

While the effect of the reform law isn't big for me, I'm seeing patients more aware - and not necessarily happy - about the cost associated with their care.