Staff

The Affordable Care Act’s Medicaid expansion means more patients at your practice. Here’s how to accommodate them.

By collecting more payments at the time of service, physician practices can significantly improve financial viability.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

Medical office staff is particularly prone to learned helplessness. Here's why.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

A biller walks a tight rope when it comes to inter-office relationships. Here’s why.

As a physician or administrator, you should be close to your staff, but also maintain professional standards.

While EHR adoption continues to increase, there are significant hurdles left to overcome, and the healthcare industry has a long way to go to catch up.

I feel compassion toward a patient who has a mental illness and want to help, but I also fear for the safety of myself, my staff, and my other patients.

In this video, a physician and staff members from a five-physician practice discuss their transition to a Patient-Centered Medical Home.

When you are looking to bring in a new hire to your medical practice, are you comfortable with how you screen? Here is a great addendum to your current process.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.

Most practice staff would say the medical biller is more often than not in a bad mood. Here’s why.

Watch this video to learn how participating in an ACO is affecting physicians and staff at a five-physician practice in Hunt Valley, Md.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

My practice's medical assistant recently went on vacation and it was only in her absence that I realized the true impact she has for me and my patients.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

A few tips on evaluating your office manager or department managers.

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

At many medical practices the risk of employee turnover is high. Here are four ways practices can better retain staff.

Why prioritizing personality and cultural fit is becoming more important when hiring at medical practices.

When you have two dynamic sets of employees at your practice who struggle to get along, what do you do? Here are tips to identify the problems and resolve them quickly.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The AMA is discussing a resolution to severely limit scope of care by physician assistants. It's a solution in search of a problem and comes at a bad time.

When you are letting someone from your staff go, you must exercise caution.

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

Here are five simple ways to get to know and appreciate a key member of your medical practice staff: your biller.

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.