Staff

Considering concierge medicine? Make sure your customer service is on point first.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Medical practice staff meetings can improve productivity and staff morale - if done correctly. Here are five ways to hold more effective staff meetings.

Locum tenens physicians can do a lot more for your practice than fill in for physician vacancies. Here's why.

Addressing patients who arrive late is one thing, but when members of your medical practice staff, including physicians, are tardy, it's time to take action

Here are three solutions to reduce paperwork and improve the health of your practice by ensuring that patients receive more personal care and attention.

Here are some tips that will streamline the scheduling process allowing the physician, patient, and front office to perform at an optimal level.

Discussing patient information outside of your practice and over the telephone can result in disclosure of protected health information (PHI).

If you want greater productivity, profitability, and patient and physician satisfaction, look no further than "learned industriousness."

The most difficult patients are the ones who refuse the help medical practices can offer them.

If your practice is acquired or part of a merger, you need to decide the fate of your retirement plan. So consider the costs and flexibility of your options.

It's time to start embracing the new future of healthcare and the important role of physician assistants versus treating reform like a political football.

The Affordable Care Act’s Medicaid expansion means more patients at your practice. Here’s how to accommodate them.

By collecting more payments at the time of service, physician practices can significantly improve financial viability.

Here are some tips to divvying up the billing and front-desk responsibilities in a fair and balanced manner at your medical practice.

Medical office staff is particularly prone to learned helplessness. Here's why.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

A biller walks a tight rope when it comes to inter-office relationships. Here’s why.

As a physician or administrator, you should be close to your staff, but also maintain professional standards.

While EHR adoption continues to increase, there are significant hurdles left to overcome, and the healthcare industry has a long way to go to catch up.

I feel compassion toward a patient who has a mental illness and want to help, but I also fear for the safety of myself, my staff, and my other patients.

In this video, a physician and staff members from a five-physician practice discuss their transition to a Patient-Centered Medical Home.

When you are looking to bring in a new hire to your medical practice, are you comfortable with how you screen? Here is a great addendum to your current process.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.

Most practice staff would say the medical biller is more often than not in a bad mood. Here’s why.

Watch this video to learn how participating in an ACO is affecting physicians and staff at a five-physician practice in Hunt Valley, Md.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

My practice's medical assistant recently went on vacation and it was only in her absence that I realized the true impact she has for me and my patients.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.