Staff

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

Increase patient portal adoption by using these sample talking points during four critical portal promotion opportunities.

As use of care teams increases, physicians need to ensure their malpractice policies fully protect them.

A great medical practice manager can position your practice for success. Here are 10 things that physicians should know about these important individuals.

It's hard to know what your staff really thinks. However, finding out is important: good staff morale isn't a nicety, it's a necessity to the health of your practice.

Many practices are employing medical scribes to enter physician notes into the EHR. Do you think they will become standard members of healthcare teams?

If your practice operations are struggling, consider bringing in an outside coach or mentor to get your office back on track. Here's how to get started.

New graduates are an untapped resource that can add innovative assets to your physician practice.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

The scope of practice of new PA graduates today is quite different than it was decades ago.

Medical scribes can increase efficiency and the quality of chart documentation. Here's how to calculate your ROI if you choose to use scribes in your practice.

The pressure to excel can be an overriding factor in physicians' lives. So stop a minute and praise your staff, your patients, even yourself. It's good medicine.

Knowing how to manage workplace distractions will help keep you on task and on time.

Understanding the Family and Medical Leave Act and what it requires can help medical practices avoid costly missteps.

Physicians can play many roles in medical practices, but that doesn't mean they should take them all on.

Sue Bowman of AHIMA discusses how ICD-10 got delayed, the true cost of waiting one year for implementation, and how to get your practice prepared.

The lessons that I have learned throughout my career as a paramedic and physician assistant have reinforced the value of team-based practice.

Happy patients are less likely to sue your practice. Develop your patient-staff relationships to keep them content.

Simple calculations to help your medical practice determine if the investment in a medical scribe would pay off.

One common stereotype is there must be a “reason” a physician chooses locums. That’s absolutely true. But it may not be the reason you’re thinking of.

Three examples of how your medical practice can embrace negative information to improve marketing and operations.

The level to which nonphysician providers can help a medical practice’s bottom line depends on how well thought-out the plan was for hiring them.

Angie Comfort of AHIMA gives you quick tips on what you should do to prepare for ICD-10 in 2015, whether your practice was ready or not in 2014.

Medical scribes are not just a band-aid to help physicians properly use EHRs; they boost physician satisfaction, patient satisfaction, and profitability.

Last week I had my first patient experience with a medical scribe. Here's what I observed and what I learned.

Despite a softening in economic gridlock, most practices are stymied when it comes to adding staff. We show you ways to maximize staff effectiveness.

According to Physicians Practice's 2014 Staff Salary Survey, most medical practices are holding firm on hiring and staff raises. Here's what practices are paying.

The significant value of physician/physician assistant teams is confirmed by a recently published MGMA report.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.