Staff

Last-minute holiday vacation requests can put a strain on your practice. Here are some ways to avoid the turmoil.

The key to dealing with problem medical practice employees who question your decisions is moving quickly to fix the behavior. Here's what I recommend.

A new national poll not only validates physician assistant care, but verifies what I've known about my profession for years.

Conflict between medical practice staff can devastate a practice. Here's how to prevent and/or deal with it appropriately.

In the spirit of Halloween, I've identified three common physician hiring horror stories. Here's how you can avoid them.

Keeping your team informed of administrative policies will help keep billing and collection errors in check.

From reviewing state laws to understanding reimbursement, the American Academy of Physician Assistants offers six tips to hiring a physician assistant.

The most common concern raised about medical practice staffing is cost. I would argue that other factors should be looked at first.

This infographic, from the American Academy of Physician Assistants and Barton Associates, give you the data behind the physician assistant workforce.

Eight facts about physician assistants that your medical practice can use when discussing these providers with patients.

Do all of your employees understand what professional e-mail communication is? If not, it's best to get that clear, ASAP.

It is gratifying to see the National Governors Association come to the realization that PAs can help solve patient access problems.

When staff members are overloaded, look for simple ways to maximize their productivity. You don't always need to add staff.

PAs and NPs can be great assets to practices, but physicians need to take proper precautions. Here are three liability coverage must-haves.

Sleuthing out root problems in your practice operations may begin with simply asking "Why?"

Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.

It is my medical practice's fifth anniversary. Here are eight things I've learned about myself and running a business.

Stepping up your customer service can be enlightening and rewarding. Following up with patients is one way to find out how well you are doing.

Having good practice environments in every state for physician-PA teams is good for our patients and good for physicians.

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Even dedicated staff can sometimes have tunnel vision. But unless team members work together to achieve practice-wide goals, productivity suffers.

Do your staff members go to the bank each night, to make a cash deposit? Do you worry about their safety? Here's how to make that chore a thing of the past.

Real healthcare reform will remain elusive as long as management accepts the notion that the way to fix healthcare is to automate it.

Small, independent medical practices are struggling to thrive alongside larger networks; here's what they can do about it.

Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.

Misclassifying an employee as an independent contractor has serious ramifications for medical practices. Make sure you know the distinction.

The physician assistant profession is booming due to the unique strengths it brings to the healthcare system and healthcare teams.

A former boss once said to me, “Medicine is all about the docs.” Indeed it is, but the staff that supports the docs determines how patients feel about the practice.

Smart use of your patient portal can not only help physicians meet meaningful use rules, but also foster better patient interactions.