Staff

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Even dedicated staff can sometimes have tunnel vision. But unless team members work together to achieve practice-wide goals, productivity suffers.

Do your staff members go to the bank each night, to make a cash deposit? Do you worry about their safety? Here's how to make that chore a thing of the past.

Real healthcare reform will remain elusive as long as management accepts the notion that the way to fix healthcare is to automate it.

Small, independent medical practices are struggling to thrive alongside larger networks; here's what they can do about it.

Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.

Misclassifying an employee as an independent contractor has serious ramifications for medical practices. Make sure you know the distinction.

The physician assistant profession is booming due to the unique strengths it brings to the healthcare system and healthcare teams.

A former boss once said to me, “Medicine is all about the docs.” Indeed it is, but the staff that supports the docs determines how patients feel about the practice.

Smart use of your patient portal can not only help physicians meet meaningful use rules, but also foster better patient interactions.

The gap between having an EHR and meeting meaningful use is wide. Here are three tips to narrow the divide.

Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.

Some of your medical practice staff will require more intense ICD-10 training. Here's a step-by-step guide to get them prepared for the code set transition.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

It's no secret that the United States is facing a serious physician shortage. But how far should we go to ensure adequate access to patient care?

When medical staff members do not perform tasks properly, it drives down productivity and profits. Here's how to gauge the size of the problem and resolve it.

Unless a member of the medical practice team is intimately involved in the cash flow process, they probably don't know what is affordable for the practice.

Social marketing, search engine optimization, practice marketing' are all good, but 'here are three sure things to increase revenues at minimal cost.

Give up on trying to motivate your medical practice staff. Here's what to do instead.

The U.S. is home to more than 192,000 nurse practitioners, with more than 14,000 new graduates every year. Here's what physicians should know about them.

Your medical staff may behave differently when you are not around. Here's how to know what's really going on when you are not nearby.

A new Missouri law creates a licensed healthcare provider called an “assistant physician.” What this means for physicians and the healthcare system.

You told us how healthcare reform is affecting your patients, your practices, and your career satisfaction. Now share how it is affecting your staff.

Spending time with your medical assistant will help the day run more smoothly, as well as increase patient and staff satisfaction.

As healthcare changes, the role of medical practice administrator is changing as well. Here's how to adjust.

Knowing how many support staff you need will help you manage your practice and assist you in making good financial decisions.

Here are some easy ways to improve productivity and empower your staff members.

Information overload is emotionally unhealthy and can result in poor concentration, poor decision making, and an inability to get work done.

Feel like your staff is slacking? Here are 12 ways to get them back into tip-top shape.

Usually, an employee leaving is bittersweet. But one recent departure was just bitter given the employee's behavior leading up to and following her resignation.