Patient Relations

A structured, data-driven approach will ensure success.

The key to patient satisfaction lies in your employees.

Service pearls to keep your patients coming back. 

Steps prior to considering litigation.

Get insight into positive changes you and your practice can make.

These “soft skills” can be the hardest to master.

Tips for avoiding adverse drug events in elderly and chronically ill populations.

Impossible to realize, but always worthwhile to strive towards.

43% of survey respondents report reviewing online doctor ratings in the past year. 

The patient experience has become a top concern for practices as it affects physician online ratings, practice reputation, and patient acquisition and retention.

Practices need to overcome reservations and actively seek out high-tech solutions.

Medical practices are struggling to collect patient accounts while honoring payer contracts. Here's what not to do.

Working in collaboration with physicians, certified PAs provide a continued and expanded commitment to team-based practice in medicine

Greater connectivity at the point of care is important for realizing better care experiences and outcomes

Cannabis is still a touchy subject for medical professionals. As a result, it can be intimidating for patients to ask for information. 

How to alter your approach when dealing with different personality types

A successful marketing stragety is essential for the growth of every practice.

How your practice can learn from a recent case

Online self-scheduling is common in most industries, but for healthcare

Why engaging patients means getting buy-in from physicians

One aspect of the practice of medicine that I struggle with is how much of my own experiences to share with patients.

Take advantage of new technology and technology consumption habits to improve patient engagement while boosting your bottom line.

Improve medical care and health outcomes by removing communication barriers for non-English speaking patients.

Patients want their physicians to take a greater role in healthcare advocacy. Getting involved can empower doctors, too.

Mothers have a right to breastfeed in public - and in your practice, so find a way to make mothers, other patients and staff comfortable.

Social media is a great way to connect with other physicians and patients, but it’s also a platform where you could injure a third party’s reputation or where someone could injure yours. Learn what defamation is and when you might need to seek legal counsel.

Physicians and other healthcare providers can help patients manage pain while reducing their likelihood - and opportunity - to become addicted to pain medicine.

PCPs are the front lines of the culture change about discussing advance directives, end-of-life care and death.

Ways primary care practices can educate patients about advance directives and empower them to make decisions about their health and quality of life.