Patient Relations

How trauma informed care can lead to better care for all: A perspective in caring for human trafficking survivors

Stanford Health Care learned how to create standardized work to improve patient access and quality outcomes in five areas. These lessons learned can be applied to improve patient outcomes, quality, and service regardless of medical practice size-or budget.

Here are six things you can do to enhance the experience patients have when they arrive to see you.

An effective method to keep off those holiday pounds. 

More patients are recording their visits at the doctor’s office, sometimes without permission.

The treatment needed by many patients need cannot be packaged in a pill form. True treatment of the person involves so much more.

As the saying goes, it’s not what you said but how you make them feel. Being more conscientious of your delivery can improve communication with patients, staff, and colleagues.

It may not be the most wonderful time of the year for some patients. Here's how healthcare providers can help. 

A few tweaks to your billing and collection routines could make a huge difference in your bottom line. 

Don’t forget your practice’s billing and collections when writing your New Year’s resolutions. 

Why would someone who has access to free, quality healthcare pay for healthcare?

Millennials are more likely than other age groups to switch providers if they are not getting what they expect from you. Learn how to attract, engage, gain trust, and establish a long-term relationship with the America’s largest generation.

In this digital day and age, physicians need a model for governance and operations that enables them to quickly respond to changes in the market, test new ideas, and apply innovations more broadly to patients’ needs.

Real talk about what it’s like being a woman in medicine.

One Ohio family practice has found a way to help food-insecure patients with diabetes by adding a food pantry to its office, meaning patients no longer have to choose between nutritious food and medicine to stay healthy.

While we strive to heal patients and rid them of their diseases, those very efforts can be very traumatizing to patients. As doctors, we should take steps to minimize their ordeal.

According to a survey, 86 percent of Americans say they would likely take a survey from a healthcare provider, if asked. Here are three ways to get them to actually respond to your survey.

When speaking with patients, it's important to use terms they will understand. 

As the number of adults with chronic kidney disease will likely increase, there is a growing need-and opportunity-for physician assistants who can help promote healthy kidney function and help slow disease progression.

People with disabilities require special care considerations, but they offer clinicians opportunities to be better caregivers-and people.

There are ebbs and flows in medical practice volume that are connected to predictable events. If we plan for them, we can make the most of the seasons financially – and serve patients better, too.

The 10 types of communication patients say are important to them and, in many cases, what they wished they received.

The push to provide customer service comes at a cost to the physician-patient relationship.

Be aware that the way you present medical information to your patients has a strong influence on their risk perception and, ultimately, their decisions regarding treatment.

Healthcare practitioners and marketers want patients to leave reviews. Unfortunately, not all reviews are positive and constructive. Here’s how to handle negative reviews so they don’t damage your practice’s growth or reputation.

Although we often take pride in our constant busyness, being too busy can be a bad thing.

If telemedicine is supposed to provide convenient and accessible care, why are so few using these services?

Parting ways with patients and staff is a difficult and emotional process. Here’s some gentle guidance.

Getting your patients to take the first step towards better health can be a struggle. Here is a simple reframing technique that could help.

In some ways, collecting directly from patients can be harder than dealing with payers. Here’s how to make it work.