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Medical service comes from the H.E.A.R.T.
Service pearls to keep your patients coming back.
High on the list of complaints from patients (also known as customers) is a lack of customer service in a physicians office, they may call it "poor bedside manner" or a "cranky receptionist" but no matter what the specialty, it all boils down to customer service.
Medicine isn't what it used to be—you have to be in the business of medicine and that includes winning customer service.
You are probably wondering what customer service from the H.E.A.R.T. entails and waiting for a sappy list of hearts and flowers (no pun intended).
You might be surprised at these commons sense applications:
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.
Cognitive Biases in Healthcare
September 27th 2021Physicians Practice® spoke with Dr. Nada Elbuluk, practicing dermatologist and director of clinical impact at VisualDx, about how cognitive biases present themselves in care strategies and how the industry can begin to work to overcome these biases.
