Patient Relations

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Changing currents in patient expectations and the great resignation are changing the healthcare landscape.

Don’t run afoul of HIPAA when texting with patients.

These tips can help keep your patients coming back.

Tips on what to do when you must part ways with a difficult patient.

Patient visits have a direct impact on the success of your independent practice. Here are six tips from the experts to put into action.

These four tips can make current patients long-term ones.

Planning on building an engaging website to attract patients? Here are nine tips that should get you started.

How to talk with patients about vaccine concerns.

At this point in the game, you have to know that marketing your practice on social media is necessary, if not absolutely required.

Understanding your patients' behavioral styles can help you customize their practice experience and boost satisfaction. Here's how.

Patient engagement is about involving the patient in their own care. So use one of your key tech tools - your EHR - to help boost that involvement.

Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.

Here’s your guide to six common phrases physicians too often say to patients.

How can healthcare providers provide a safe space for LGBTQ+ patients?

Preparedness in the post-pandemic era demands that the healthcare industry disentangle itself from the fax machines, pagers, land lines and other unwieldy implements of a bygone age.

Appointment reminders are a great place to begin text messaging patients. Patients want them, laws (e.g., TCPA) are relatively lenient toward them, and they can reduce no-shows. See how to text message patient appointment reminders effectively.

Here are some steps healthcare providers can take to better serve LGBTQ patients.

Used effectively, new technologies can deepen the existing, trust-based relationships that so many patients have with their physicians.

Why this is especially true for patients with intellectual and/or developmental disabilities.

Text messaging is one of the best ways to boost patient satisfaction, increase appointment consistency, and improve care compliance. Texting your patients should go beyond just appointment reminders. And yet, there is more technical complexity and risk with texting patients than other communication channels.

The proposed rule, issued July 13, greatly expanded what was known and understood about RTM but still left many questions unanswered.

Today’s patients are savvy healthcare consumers seeking access to trusted healthcare content and digital health technology that empowers them to make educated care decisions throughout their health and wellness journey.

Training your staff to ask patients for feedback and reviews is one of the best ways to get it. It is important to prepare a script for the front desk, set up an incentives structure, and review progress daily.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

As physician practices look for ways to build volume and engagement, it’s critical to thoughtfully consider it all from the point of view of patients and consumers.

Your average score on clinician reviews websites is what the vast majority of prospective patients are making their judgments on. And with a proper negative review management process in place, you can even get rid of a lot of the bad reviews.

A step-by-step guide to improved patient satisfaction scores at your practice.