Patient Relations

Burnout can create a ripple effect across practices when it leads to less empathetic patient encounters, rushed appointments and increased wait times.

Your weekly dose of wisdom from the Physicians Practice experts.

The occasional negative patient complaint online can actually turn out to be a good thing for your reputation.

Including funds in your budget dedicated to technological investments that improve the patient experience will be worth it in the long run.

The patient experience is different than the customer experience

What do the price transparency rules mean to physicians and will they really lower prices?

The baby boomer generation is different from other markets.

Showing empathy improves patient satisfaction, but not every doctor is naturally good at expressing feelings to patients.

A new scheduling system can revolutionize medical practice

How primary care physicians can help

It takes just one problem or inconvenience to affect the patient’s experience at your practice.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Top patient engagement trends and how to ensure continual growth

A key aspect of medical education is understanding the perspective of the patient being treated.

Panelists say lack of clear explanations for public health policy decisions adds to problem.

Your weekly dose of wisdom from the Physicians Practice experts.

Patients can be trained to respect your time and arrive at the office on time.

Health care organizations must make the leap from providing siloed channels of care to putting the consumer in the driver’s seat, with access to a seamless, integrated experience whenever and wherever they need it.

More than good bedside manner is needed.

Perhaps an apology will mollify a patient having the knee-jerk reaction of considering litigation when things don’t turn out as planned.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Changing currents in patient expectations and the great resignation are changing the healthcare landscape.

Don’t run afoul of HIPAA when texting with patients.