Patient Relations

Pulling strings, asking for professional courtesy, whatever you want to call it, it can put physicians in a very awkward position.

Traditionally, physicians do not charge each other for medical care. Unfortunately, this belief does not seem to be well understood by all doctors.

In the first 10 seconds to 30 seconds of a patient's visit, you can make a big difference in their satisfaction with your medical practice.

Practice administrators and physicians have differing areas of focus, but must collaborate for practice success. Here are three new partnerships for both roles.

TV shows portray concierge doctors at the beck and call of the very rich. Nothing could be farther from reality; concierge medicine is for a wider patient base.

Four qualities that make up a great medical practice website, and three ways to make your website fresh and appealing.

How should physicians handle it when a patient's family member is a problem?

There's no way to completely mitigate malpractice risks, but knowing what to watch out for can help.

Noteworthy items from Physicians Practice.

The healthcare industry is changing and as such, so is the role of medical practice manager and the business of care delivery. Here's how to adapt.

As the face-to-face time physicians can spend with patients falls, these eight tools can help physicians maximize their patient visits.

Deborah Winiger, MD, says spending time with patients, taking the time to listen, and building relationships are the best ways to prevent a lawsuit.

When planning your social media strategy, remember that social networking is called social and not promotional for a reason.

New to social media or want to improve your presence? Four strategic approaches your medical practice should take.

As a physician practicing where I live, I often interact with patients outside the office. Shouldn't I, and others, get compensated for that time?

Don't let your medical practice billing department drop the ball when it comes to great customer service.

Laboratory reports are integral to a medical record and a patient's care. Therefore, this is one area that practices should look at carefully.

The best part of medicine is the part in which we treat a patient like a patient, not a customer.

Thirty seven states have now passed some version of medical malpractice apology laws. Here's what physicians need to keep in mind.

Physicians, physician assistants, and other healthcare professionals have a unique opportunity to help prevent burn injuries.

Don't let marketing misconceptions hinder your medical practice from successfully attracting new patients.

As a physician, the decision to participate in new healthcare exchange plans may not be up to you. Make sure you understand all the nuances.

Poor physician communication makes it more likely a patient will file a malpractice lawsuit against you. Here are 10 things to never say to patients.

As healthcare reform continues to evolve, our entire way of providing care must change in order to manage new patients' demands.

A recent interaction involving a patient's mother makes me wonder why we can't dismiss family members and if there's a lawsuit on my horizon.

You might be surprised to find out that you are out of network for many of the new health plans.

It's not just physicians who are turning to concierge medicine; over the past few months a growing number of patients have also begun to embrace the model.

Here are three ways medical practices can use storytelling - with patients and with staff - as a critical communication strategy.

Technology is an important factor in improving the way you care for your patients. Unfortunately too many practices fail to use it to communicate with them.

Patient satisfaction has always been important at medical practices, but as healthcare changes it's taking on an even bigger role.