- Utilizing Medical Malpractice Data to Mitigate Risks and Reduce Claims
- Industry News
- Access and Reimbursement
- Law & Malpractice
- Coding & Documentation
- Practice Management
- Finance
- Technology
- Patient Engagement & Communications
- Billing & Collections
- Staffing & Salary
Practice tip of the week: 10 Customer Service Habits for Your Medical Practice
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.
In a July 2021 story on 10 customer service habits you may be over looking, Audrey Mclaughlin, RN, writes the following:
“If your patients feel they are taken care of, they have the ability and the willingness to sing your praises, refer patients, pay what they owe you, and help make sure their insurance company pays you.
Here are ten healthy customer service habits for your clinic:
1). Make sure everyone one of your employees makes a good first impression.
2). Keep your promise.
3). Show appreciation and gratitude to your patients.
4). Provide solid training.
5). Listen and act when your patients complain.
Check the original article to read the rest and come back next week for another tip of the week!
How to reduce surprise billing in your practice
November 15th 2021Physicians Practice® spoke with Kristina Hutson, a product line developer at Availity, about surprise billing events in independent healthcare practices and what owners and administrators can do to reduce the likelihood of their occurrence.
