Practice tip of the week: Six things to never say to a patient
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.
In a September 2021 story on what to never say to a patient, Sara Michael and Abigail Beckel write the following:
“Like everyone else, physicians don’t always say the right things. There are phrases that find their way into physician-patient interactions and eat away at patient confidence. Good patient care requires good communication as much as well-honed clinical skills. Here’s your guide to six common phrases physicians too often say to patients, but shouldn’t:
1). “This won’t hurt at all.”
2). “We’re just really busy.”
3). “I understand how you feel.”
4). “We can’t find your chart.”
5). “I’m sure it’s nothing serious.”
6). “Oops.”
Come back next week for another tip of the week.
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November 15th 2021Physicians Practice® spoke with Kristina Hutson, a product line developer at Availity, about surprise billing events in independent healthcare practices and what owners and administrators can do to reduce the likelihood of their occurrence.
