December 26th 2022
Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.
September 1st 2021
Access leading experts at a fraction of the cost.
August 24th 2021
Business training filled with tips for physicians.
August 21st 2020
More Compliance Officers (CO) are engaging in Virtual Compliance Assistance (VCA) as an affordable option to quickly adapt to the industry’s shifting regulatory environment.
June 26th 2020
How a high-volume clinic opened during the pandemic by planning for three principal areas of importance.
Eight ICD-10 Resources to Prepare Your Practice
ICD-10 training for your staff will vary by learning style and practice role. Here are eight resources to meet your needs.
Training for ICD-10: 3 Approaches
When preparing to train practice staff, consider whether they need awareness, intense, or extensive instruction.
ICD-10 Winter and Valentine's Day Codes
Having a little fun with the ICD-10 codes now will come in handy when it’s time to implement them later.
MOC and Me: Tales of an Internal Medicine Physician
So the ABIM admits they got it wrong when it comes to maintenance of certification. Great, but what about my experiences over the past decade?
Making ICD-10 Training Fun at Your Medical Practice
From team competitions to your own game of Jeopardy!, training for the ICD-10 transition can be enjoyable for your medical practice.
Three Strategies to Help Your Practice Embrace ICD-10
ICD-10 is coming whether we like it or not. Here's how to get your medical practice to accept the coming coding set transition.
With EHRs, There's Literacy and Then There's Literacy
The sad fact, when it comes to EHR, is that very few posses the right kind of computer literacy.
Human Resource Development and Your Medical Practice
Don't underestimate the value of employee satisfaction. Here are four methods to plan and start developing your medical practice staff.
With ICD-10 Training, Timing Is Everything
How to manage the timing of your ICD-10 training - whether you anticipated a 2014 transition or have done nothing so far.
The Key to Retaining New Medical Practice Staff
You want your new medical practice staff members to become great, loyal employees. Here's how to start off on the right foot.
ICD-10 Prep for Small Practices: 5 Ways to Get on Track
If your medical practice is among those only partially ready or just in the initial stages of an ICD-10 transition plan, it's time to get moving.
Twelve Ways to Prep for ICD-10
There's no more putting it off. If your practice hasn't started preparing for ICD-10 it's already behind. Here's how to catch up.
Five Ways to Help A Small Staff Improve Patient Care
Here are some small ways to help your medical practice staff provide great patient care despite fewer resources and a smaller team.
Improve Your Practice's Billing Process in 2015: 3 Tips
Patient deductibles will continue to rise to record levels in 2015. Here's how to prepare your practice.
Records Requests: 5 Best Practices for Practices
Information requests consume significant resources and represent a real area of risk for medical practices. Here are the top five actions you should take.
Incorporating the Holiday Season into ICD-10 Prep
Stepping up ICD-10 preparations should be a top 2015 resolution for many medical practices. Here are four tips.
Defining a 'Super-Generalist' Physician
The overwhelming tendency is for deeper and deeper specialization within certain medical specialties. I believe the need for super-generalists is being overlooked.
Twelve Tips to Collect More from Patients
Start 2015 off on the right foot. Here are 12 ways medical practice experts say your practice can collect more from patients.
Dealing with a Patient's Disruptive Family
Here's how to address and deescalate the situation when family members become disruptive or aggressive, and threaten to hinder patient care.
Improve Phone Customer Service at Your Practice: 4 Tips
Did you ever call your medical practice to try to understand the first impression patients are getting? If not, you might be placing your reputation at risk.
Why Physicians Must Confront Drug-Seeking Patients
Drug-seeking patients are likely coming to your practice. Here's how to address the situation and, if necessary, end a physician-patient relationship.
Step Up Compliance in 2015: 6 Tips for Practices
Assessing your medical practice for risks and determining the likelihood and severity of impact will help you determine the most important areas to focus on.
Diffusing Angry Patients: It's as Simple as ABCD
Any patient can become violent or angry at your medical practice. Follow these tips to prevent an intense situation from sidetracking your treatment.
Building a Clinical Documentation Improvement Program
Here are three general processes your practice should take into consideration when building its CDI program for better documentation and coding.
Delegating Effectively: 3 Tips for Practice Managers
Many physicians and managers are asking more of their staff members than in the past. Here are three ways to help you through that process.
Clinical Documentation Improvement Programs and Your Practice
CDI will be important with ICD-10 to ensure your practice is staying on top of the clinical documentation and accurate coding. Here's what you need to know.
Is Your Medical Practice's Social Media Policy Adequate?
A social media policy is critical for all medical practices. Here are three key items that every policy should include.
Three Tips for Successful EHR Training
Take training seriously at your practice and you may find that you have a much happier relationship with your EHR system.
Seven Ways to Improve Physician-Staff Relationships
Trusting relationships are key to medical practice success, and at the root of trusting relationships is strong communication. Here's how to make improvements.
Step 1 in Preparing for Ebola: Remain Calm
I would be lying if I said I would not be scared if confronted with an Ebola patient, but that's all the more reason to actively pitch in and prepare.