Managers & Administrators

Standardized data exchange is becoming more important to practices. Here's what you need to know to get started.

A key partner in the ICD-10 transition is your claims clearinghouse. Here are six key questions to ask now to be sure you are both ready.

Even if things aren’t shifting dramatically in your local healthcare market, this is the time to begin to explore these four key factors.

Here's how to ensure you're getting top efficiency from the staff you currently have.

I strongly believe practice management, in both the traditional and contemporary sense, has failed on its initial promise to create a more efficient practice.

The more people you reach, the more patients you have the opportunity to help, and the more people you can serve.

Effective patient registration, insurance verification, and claims processing are essential to maintaining practice viability. Here's what you need to know.

My husband and I owe the success of our practice to being a micropractice and our participation in an independent physician association.

Considering concierge medicine? Make sure your customer service is on point first.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Addressing patients who arrive late is one thing, but when members of your medical practice staff, including physicians, are tardy, it's time to take action

Here are three solutions to reduce paperwork and improve the health of your practice by ensuring that patients receive more personal care and attention.

Physician practices must prepare for more patients. One not-so-new idea that has merit is hiring more nonphysician providers.

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

Sometimes getting help from a management coach is what your practice needs to improve performance. Here's what coaches can do and how to choose the right one.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

At your wits end with one of your patients? Here's what to do before showing him the door.

When posting to social media sites, it’s important to mix things up and have a healthy balance of different types of posts.

Physician practices must constantly review existing restrictive covenant provisions to ensure they are compliant with state law.

A cloud vendor may tell you it's HIPAA compliant, but related technology needs to comply as well. Here's how to make sure your bases are covered.

Is the money your practice deserves floating out of the front door? Get it back by avoiding these common pitfalls.

A smart administrator knows that taking the pulse of her practice is vital to heading off bad attitudes and cranky docs.

A few tips on evaluating your office manager or department managers.

Our 2013 PayerView data, compiled by athenahealth, suggests difficult times ahead. Here are some steps to increase payer performance at your practice.

Vendor relationship management, done with purpose and thoughtfulness, can benefit any medical practice - large or small.

When you are letting someone from your staff go, you must exercise caution.

Know what your idea of perfection is and keep your practice moving toward it. Just don't let it be the enemy of real, achievable improvements.

Practices are feverishly working to control the rising costs of healthcare - effective care coordination can help.

The secret to getting reimbursed from federal and private payers for temporary physician coverage isn't such a secret after all.

Treating chronic pain patients in primary-care practices can involve some extra work, but done wisely, the benefit to the majority of patients far outweighs the potential for abuse.