Management & Administration

Sick employees can cause havoc in your operations, but only if you’re unprepared.

Here's how to prepare for the possibility that your vendor closes up shop.

Retaining quality employees at your medical practice doesn't happen automatically. Here's some help on keeping your best staff members in the fold longer.

Here are some cues you may be missing when it comes to your medical practice's culture and messages you may send to potential physician candidates.

Repetitive mistakes made by medical practice staff members are often not their fault.

Help your educated staff to apply what they learn in school to the real-life practice setting.

A look at some of the specific changes included in the HIPAA omnibus final rule that will impact your medical practice.

Ensure shifting between tasks at your medical practice does not harm accuracy or productivity

Evaluating medical office purchase alternatives based on cost is an incomplete analysis and likely to be misleading.

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

Here are some easy ways to inspire your staff to excel.

Most practices have no formal written approach to confronting physicians with medical issues. Here are some tips.

Don’t let your practice fall short when it comes to workplace safety policies and procedures. Here are some tips.

While the ICD-10 compliance date is nearly a year away, now is the time to begin training and education planning. Here are some tips.

Use this tool to identify, track, and monitor revenue-enhancement and cost-containment strategies.

Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.

Want to recruit new patients and increase referrals? Try these simple techniques.

Here are the dos and don'ts of rewarding your hardworking employees.

Don't let your patients judge you by the dusty philodendron sitting in the corner. Use our easy checklist to make sure your waiting room measures up.

A healthy organization is crucial to success, but many practices are plagued by dysfunction.

Whether you work for a huge medical conglomerate or a small private clinic, you may not have much say regarding what you wear to do your job. You do, however, have full control over how you wear it.

As medical practices begin participating in value-based reimbursement initiatives, physician compensation plans must change. Here’s how.

Physician burnout rates are high and may increase if practices don’t step up their burnout prevention efforts.

Strategic planning as a process implies a look at the future and anticipation of changes. Your practice mission statement, values, and past performance will all dictate how your practice will respond to future events.

Here's how physicians can get eyes into their practices' operations - and fix what's broken.

Contrary to popular belief, money and praise are not the best motivators for medical office staff. Here are examples of effective motivation you can use today.

Do you think your patients would rather be educated by their provider or by Dr. WebMD? Make your practice the place patients can go to learn about their healthcare from the person they trust most - you.

Cloud computing may have advantages but snappy performance is not one of them.

Every medical practice has them - patients who are persistently late for appointments. Here are four tips to turn the tardy into time conscious.

You may be a good leader at your medical practice, but becoming great requires good instincts, experience, and hard work.