Management & Administration

Front-desk embezzlement schemes are typically the result of loose collection protocols and minimal oversight. Don't be caught lacking.

Every workplace has conflict. The goal is to find professional, respectful, and fair resolution. Here are eight ways to meet that goal in your medical practice.

For some operating their office to simply get the work done is preferred. But your practice can be more forward-thinking. Here's how.

Your patients may be asking about health insurance exchanges. Here's how to help direct them to the right information.

There's a time and a place for formal, sit-down meetings, but spontaneous brainstorming sessions have their value, too. Here are some advantages of the latter.

There's a myth that physicians aren't always good at business. But if they use the medical decision-making skills they have, they can be.

Standardized data exchange is becoming more important to practices. Here's what you need to know to get started.

A key partner in the ICD-10 transition is your claims clearinghouse. Here are six key questions to ask now to be sure you are both ready.

Even if things aren’t shifting dramatically in your local healthcare market, this is the time to begin to explore these four key factors.

Here's how to ensure you're getting top efficiency from the staff you currently have.

I strongly believe practice management, in both the traditional and contemporary sense, has failed on its initial promise to create a more efficient practice.

The more people you reach, the more patients you have the opportunity to help, and the more people you can serve.

Effective patient registration, insurance verification, and claims processing are essential to maintaining practice viability. Here's what you need to know.

My husband and I owe the success of our practice to being a micropractice and our participation in an independent physician association.

Considering concierge medicine? Make sure your customer service is on point first.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Addressing patients who arrive late is one thing, but when members of your medical practice staff, including physicians, are tardy, it's time to take action

Here are three solutions to reduce paperwork and improve the health of your practice by ensuring that patients receive more personal care and attention.

Physician practices must prepare for more patients. One not-so-new idea that has merit is hiring more nonphysician providers.

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

Sometimes getting help from a management coach is what your practice needs to improve performance. Here's what coaches can do and how to choose the right one.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

At your wits end with one of your patients? Here's what to do before showing him the door.

When posting to social media sites, it’s important to mix things up and have a healthy balance of different types of posts.

Physician practices must constantly review existing restrictive covenant provisions to ensure they are compliant with state law.