Management & Administration

Considering concierge medicine? Make sure your customer service is on point first.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Addressing patients who arrive late is one thing, but when members of your medical practice staff, including physicians, are tardy, it's time to take action

Here are three solutions to reduce paperwork and improve the health of your practice by ensuring that patients receive more personal care and attention.

Physician practices must prepare for more patients. One not-so-new idea that has merit is hiring more nonphysician providers.

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

Sometimes getting help from a management coach is what your practice needs to improve performance. Here's what coaches can do and how to choose the right one.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

At your wits end with one of your patients? Here's what to do before showing him the door.

When posting to social media sites, it’s important to mix things up and have a healthy balance of different types of posts.

Physician practices must constantly review existing restrictive covenant provisions to ensure they are compliant with state law.

A cloud vendor may tell you it's HIPAA compliant, but related technology needs to comply as well. Here's how to make sure your bases are covered.

Is the money your practice deserves floating out of the front door? Get it back by avoiding these common pitfalls.

A smart administrator knows that taking the pulse of her practice is vital to heading off bad attitudes and cranky docs.

A few tips on evaluating your office manager or department managers.

Our 2013 PayerView data, compiled by athenahealth, suggests difficult times ahead. Here are some steps to increase payer performance at your practice.

Vendor relationship management, done with purpose and thoughtfulness, can benefit any medical practice - large or small.

When you are letting someone from your staff go, you must exercise caution.

Know what your idea of perfection is and keep your practice moving toward it. Just don't let it be the enemy of real, achievable improvements.

Practices are feverishly working to control the rising costs of healthcare - effective care coordination can help.

The secret to getting reimbursed from federal and private payers for temporary physician coverage isn't such a secret after all.

Treating chronic pain patients in primary-care practices can involve some extra work, but done wisely, the benefit to the majority of patients far outweighs the potential for abuse.

Practice administrators should consider more than just the top-line revenue. It's all about effectively managing your resources.

Don't put developing your HR strategies at the bottom of your do-to list. Done well, it can inspire a culture of cooperation and teamwork.

The most successful medical practices in the future will be those that prioritize finding and cultivating physician leaders.