Managers & Administrators

Updating and writing down your billing process provides multiple tools for you and your staff, and helps ensure payment success the first time.

Medical practice managers are taking in more information today than ever before. Here are four small ways to ease the burden.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

Coming together to benefit from economies of scale is good for physicians and their patients. One way to do that is to form a super group.

There are a variety of financial products of particular relevance to medical practices. Make sure to get the guidance you need to use them wisely.

Misclassifying an employee as an independent contractor has serious ramifications for medical practices. Make sure you know the distinction.

Physicians face a wide variety of exposures beyond medical malpractice claims including both labor and tax claims for misclassified contractors.

Understanding the principles of leasing medical office space will enable practices to negotiate a lower-cost and equitable leasing agreement.

Some patients are choosing to drive long distances to continue seeing a trusted physician who has moved. But is it OK to retain a "back up" physician, just in case?

Patient surveys almost always sound like a good idea, but most of the time poorly thought-out objectives and questions make them a waste of time and money.

Whether you are a medical practice manager or physician, "servant leadership" is about letting your spotlight shine on those around you

A poor first impression will diminish patient confidence, lower patient volume, and reduce your brand value. Here are some simple ways to start off on the right foot.

Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.

Turnover is an important topic that medical practices discuss, but often changes to curb attrition don’t happen until it’s too late.

The most tangible benefit of meditation is the sense of calm and peace, even balance that you feel. It is also a great technique to foster the art of customer service.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

Done haphazardly or postponed until a month before a new physician starts, sloppy credentialing can spell cash-flow delays and more. Here's how to do it right.

Give up on trying to motivate your medical practice staff. Here's what to do instead.

Your medical staff may behave differently when you are not around. Here's how to know what's really going on when you are not nearby.

A HIPAA risk assessment can help your practice put safeguards in place to protect against both cyberthreats and cyberliability.

Does your practice have e-mail etiquette issues? Here are some etiquette tips for intra-office or patient e-mails.

As healthcare changes, the role of medical practice administrator is changing as well. Here's how to adjust.

Knowing how many support staff you need will help you manage your practice and assist you in making good financial decisions.

Information overload is emotionally unhealthy and can result in poor concentration, poor decision making, and an inability to get work done.

Feel like your staff is slacking? Here are 12 ways to get them back into tip-top shape.

Summer is one time of year that offers unique marketing opportunities for your medical practice.

Physicians can survive and thrive, professionally and financially, if they will leave the smooth operation of their practice to business professionals.

Usually, an employee leaving is bittersweet. But one recent departure was just bitter given the employee's behavior leading up to and following her resignation.

Online rating sites not only review physicians, but your entire practice, including the aesthetics. Here are five tips to improve positive patient feedback.