Managers & Administrators

Tech demos often focus on standard features that don't tell the whole story. Take control by providing vendors with a list of the problems you want to solve.

Practice management is about making decisions, but strong practice management is about making smart decisions. Here's how.

One of the challenges with physician work-life balance is maintaining boundaries - specifically when guilt gets in the way.

Health reform is forcing many medical practices to change how they do business. Here's how physicians can help their managers, partners, and staff adjust.

Last-minute holiday vacation requests can put a strain on your practice. Here are some ways to avoid the turmoil.

The key to dealing with problem medical practice employees who question your decisions is moving quickly to fix the behavior. Here's what I recommend.

In this day and age, so much is competing for our time and attention. Here are a few ways to keep from getting bogged down at your medical practice.

Confidentiality, integrity, and encryption are all items that need to be addressed within a medical practice's data security policy for business associates.

The most effective response to a promising innovation is a combination of active monitoring, healthy skepticism, and an open mind.

Effective patient collections are becoming more critical to the financial health of your practice. Here are several strategies to help your practice get paid.

Conflict between medical practice staff can devastate a practice. Here's how to prevent and/or deal with it appropriately.

In the spirit of Halloween, I've identified three common physician hiring horror stories. Here's how you can avoid them.

Keeping your team informed of administrative policies will help keep billing and collection errors in check.

Simple strategies to trim expenses can pay big dividends for your practice.

A solid operational plan at your medical practice will allow you to proactively adjust to an oncoming crisis. Here's what every plan should include.

Do all of your employees understand what professional e-mail communication is? If not, it's best to get that clear, ASAP.

Outsourcing practice functions is not automatically a win-win. Make sure you consider both positive and negative effects prior to making a decision.

When staff members are overloaded, look for simple ways to maximize their productivity. You don't always need to add staff.

Money is tight at medical practices. Here are some small ways to reduce your operating costs.

We are trained to believe that tackling multiple items is efficient and productive, but that's a huge misconception.

Sleuthing out root problems in your practice operations may begin with simply asking "Why?"

Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.

If your practice regularly treats high profile patients, you should develop a special VIP protocol for your physicians and staff.

Thinking about outsourcing? Here are five situations where it is not a good idea.

As a physician, take some time to learn a few medical practice management principles to more fully support your practice manager.

Concentration is a time management tool that practice managers can use to boost productivity and performance.

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Even dedicated staff can sometimes have tunnel vision. But unless team members work together to achieve practice-wide goals, productivity suffers.

Do your staff members go to the bank each night, to make a cash deposit? Do you worry about their safety? Here's how to make that chore a thing of the past.