Patients

Some patients are noncompliant or habitual no shows to appointments. However, terminating a patient is easier said than done.

Online reviews are being utilized by patients more than ever before, both to provide and receive feedback about physician experiences.

Everyone is at least a little stressed during the holidays. Physicians are no exception to the rule.

Good customer service means a lot in healthcare and one hospital recently showed the power and importance of the “human moment” in healthcare.

When redesigning a practice to improve efficiency, it’s important for this doctor to institute a model that maintains closer relations with patients.

There is one way doctors can be more transparent to their patients about their relationships with pharmaceutical companies.

Conversation-practicing simulations is a new method for physicians and providers to improve a critical element of healthcare: communication.

Practices must explore new collection strategies for patients with high-deductible plans that require more financial responsibility.

For practices looking to turn patients into loyal advocates for life, relationship marketing is the way to go

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.

Your name is on a physician review site. Scary? Hardly. Embrace those review sites and craft a strategy to bolster your online reputation.

Are you taking a long glance at the ACO model? Two experts from an established ACO have four pieces of advice for you.

It is predicted that 50 percent of Americans will be obese by the year 2030. It is time to increase public awareness and research into this disease.

Connecting with the patient in a meaningful and empathetic way will improve your relationship with them and leave a lasting impact.

One doctor wonders the benefits of a thorough physical exam and struggles with how much to do during the yearly ritual.

A properly constructed and thoroughly analyzed patient satisfaction survey can help a practice retain its patient base.

Some medical practices are cutting out insurance companies and providing services directly to employers, thereby reducing overhead and cost to patients.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

Providing patients with too many options may not help them at all. Without adequate resources to make well-informed decisions, they may just feel angry.

This full-scope family physician worries that compartmentalizing medicine hinders doctors from fully understanding their patients.

This doctor’s patient has all but lost her short-term memory. Unfortunately, the doctor seems to be the only one who sees it.

A recent study looked at the effect miscommunication had on malpractice claims. The results show the value in being clear and concise with patients.

Two physicians say that Medicare reimbursements not only hurt physicians, but also damage patient relations and care as well.

While there are concerns over physician shortages, the marketplace is adapting to provide options for physicians and patients.

After a lengthy transition, one multispecialty medical practice is reaping the benefits of NCQA recognition as a PCMH.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

The Patient-Centered Specialty Practice program was designed in many ways to complement the success of the medical home program and expand its reach.