Patients

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

Spending time and energy cajoling a payer to approve a medication or procedure can be time-consuming and interrupt your practice day.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Getting patients in the door is critical to your practice's success. Are you doing everything you can to make this happen?

Your patients probably don't care about ICD-10, but there may be situations in which you might want or need to tell them.

Here are six steps to protect yourself and your practice from malpractice suits stemming from a patient's prescription addiction.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

Using mobile technology to manage patient care is great … if the patient uses it correctly.

Having a data breach response plan on paper isn't enough. Practice staff expected to implement it must understand and be equipped to execute their tasks.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.

Monitoring patients remotely is one way to reduce healthcare costs, but it may also facilitate outcome-based reimbursement programs.

We asked physicians to share who or what inspired them to pursue medicine. Here's what they said.

Experts say there are common compliance misconceptions that are costing practices unnecessary time and resources.

Under the HIPAA Omnibus Rule, patients can request a restriction on disclosure of PHI to a payer if they pay out of pocket, in full for a service.

A series of symptoms has left me, a physician, experiencing a series of frustrations as a patient.

Sometimes, practices need to get a little creative when it comes to getting the daily work of seeing patients and running a business completed.

Many practices are running on razor-sharp margins. That puts them at a distinct disadvantage when it comes to dealing with payer-generated work.

Patients with chronic diseases consume a huge portion of healthcare expenses. The use of health tracking devices could change that.

Experienced physician assistants can help physicians counsel their patients on better nutrition.

One of our payer quality metrics is more like student standardized testing - the intent is good, but the result is a poor indicator of true success.

In a sea of healthcare apps, you sometimes have to stand out to make a difference. Here are four apps doing just that.

A recent survey indicates female physicians are more positive about their profession and healthcare reform than their male peers.

Before you fire off a response to a negative patient review, here are seven things to consider. You don’t want to post something potentially worse online.

Here's your opportunity to learn what you might want to avoid saying - or doing - next time a patient comes to your medical practice.

Membership medicine makes good economic sense for primary-care physicians and their patients. Here's how.

Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.

Patient education programs can help physicians empower their patients to be a partner in their own care, and meet quality metric targets.