Patients

Do you know why you shouldn't waive patient copays? Take this short true and false quiz to find out what you really know.

The mobile market is growing at an incredible rate and physicians will have to pay attention to this medium when marketing their practice.

The potential of telemedicine will give physicians and their patients new treatment options and better avenues for information exchange.

Much like the airlines, hybrid concierge care patients value an enhanced service experience and are willing to pay for it.

The lack of communication physicians receive about their patients who have been to the emergency department leads to poor care coordination.

Despite the excitement surrounding the potential of telemedicine and the technology being available, several barriers are holding it back.

Improving the patient experience is often an easy task, and reaps great rewards for both providers and patients.

We are constantly learning as doctors and patients are the ones who are doing the teaching. They tell us everything we need to know.

To succeed in an accountable care organization, practices have to dedicate resources to the high-cost, frequent utilizers of care.

Christiana Care Health System has relied on health IT tools, care coordinators, and stakeholder buy-in to drive its care management success.

No-shows and same day cancellations have a big bottom-line impact. But don't worry, there are ways to let your patients know that your time is valuable.

Happy and satisfied patients are a secret marketing weapon for healthcare providers. Convert your happiest patients to be brand advocates.

By taking a different approach, providers have an opportunity to transform patient engagement, while greatly improving care and lowering costs.

Those who say the definition of patient experience is solely to make the patients happy are wrong. It’s about fulfilling their unmet needs.

By making a few, very low-cost changes in your practice, your level of customer service will rise quickly in the eyes of your patients.

The most difficult conversation that this doctor' faces is when she declines to prescribe inappropriate antibiotics for a patient who wants them.

Death can haunt those of us in the business of healing. Despite our best efforts to stave it off, we ultimately find that we have little control over its arrival.

A disagreement by providers on a diagnosis often comes at the expense of the patient. Doctors must support each other, even when they're not on the same page.

With the new year underway, now is the time to zero in on what areas of your practice can be improved. Here are five areas you should consider.

The Concierge Medicine Research Collective recently conducted a survey to find out what is the makeup of a concierge practice. Here are the results.

Thomas LaGrelius, a family physician in Torrance, Calif., made the switch to concierge care 10 years ago and hasn't looked back since.

Relationship marketing should be an everyday component of a physician’s efforts to improve patient relations. Here are some tips to make it happen.

Sometimes the best way to diffuse anxiety and fear, for both physicians and patients, is humor.

Physicians are now being reviewed online, like restaurants and hotels. What's the right way to react to this trend?

Everyone wants to fill in the blanks based on what we assume is true. However, when doctors do that to diagnosis a patient, it can be dangerous.

There is a connection between the satisfaction of physicians and the satisfaction of patients. Make sure your practice focuses on both.

When trying to market their practice to reach new patients, physicians are sure to have a lot of questions. Here are the right ones to ask.

Each week we share expert advice on running your practice in Physicians Practice Pearls. Here are your favorites from 2015.

It’s the holiday season! For a doctor and patient, that means the prognosis can wait until 2016.

Each month in our print journal, Physicians Practice selects an "App of the Month." Here are our top picks for physicians and their patients.