Staff

The transition to ICD-10 is a big one, so training your staff to understand and use the codes will take some time. In this podcast, Rhonda Buckholtz, vice president of ICD-10 training and education for the American Academy of Professional Coders (AAPC), offers some insight into this transition.

Our latest analysis of the annual ranking of payers based on hassle factor is here. The good news: Most insurers are paying faster, denying less, and making their processes more transparent. But there's still room for improvement.

Before looking for a new space to practice, evaluate the office you're in.

Even if your practice has a knack for hiring the best doctors, putting the focus on how well they fit is the best retention strategy.

It happens every day in a busy medical practice - the things that need doing often get done by whomever can do it at the time. But that can be a costly mistake.

When I demonstrate that I care about the people I work with, they work harder for my patients.

Looking for the keys to job satisfaction for your employees? Look no further than autonomy, action, and assessment.

No doubt salaries are important, but are you paying the right people today and will you have the right mix in the coming years? The experts weigh in.

Here's the data from our 2011 Staff Salary Survey.

We asked physicians, consultants, and staffers to share some of their best ideas on how to boost staff morale for $100 or less. Here are 20 of our favorites.

Medical practices are often fraught with poor policies and time sucks that undermine staff performance. Here's what to look for - and what to do about it.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.

When an employee calls in sick, the pressure's on. Here are some ways to avoid chaos and keep patients happy when you are short-staffed.

To stay safe and weed out the billing and collections problems stifling your practice's revenue stream, our experts recommend a "bottom-to-top" assessment of your entire billing operation.

There's nothing more disruptive than hiring someone who doesn't work out. Here are some tried-and-true tips to head off disaster.

You've probably heard of state and regional Health Information Exchanges, but what the heck are they, exactly, and can they be of any use to your practice?

Is staff mediocrity costing you money? Here's how to fix it.

It isn't easy for practices to become accredited as a patient centered medical home. To help you assess your readiness and make the transition, here are a few guidelines to get you started.

You might feel more justified than most in taking out your frustration on others, but be careful - the emotional hangovers you might create can often have a long-lasting effect on your practice.

Are you ready to make social media platforms part of your practice? Make sure you put reasonable constraints in place.

Do you know what a good accountant should be doing for you and your practice? If you don't, you could be losing money and opportunity. Here's how to make sure everything adds up when it comes to your financial counsel.

What yardstick should you use to measure your practice against those of your colleagues?

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

Noteworthy items from February 2011

You love your nonphysician providers and want your patients to love them, too. But patients may be uneasy about not getting to see their doctor each time they visit. Managing expectations and carefully introducing other providers is the key.

Good tech support staff is crucial to achieving successful EHR implementation and other priorities like interoperability. Here’s how to find the health IT support you need.

In-house referrals have the longest tenure and highest satisfaction of all newly hired employees.

Psychiatrist Doug Bey on how his staff helped him and his practice survive and thrive after his two heart attacks.

The future of the direct-pay practice model is bright. Here's how it works, the affect on patients, and where it fits with models promoted by healthcare reform.

Today's practice managers must plan proactively for the new year - finding new ways to cut costs and improve efficiencies.