Staff

A step-by-step guide to finding the right person for your practice

9 steps to creating and preserving your patient pipeline

Change can be great - when handled correctly. Here's how to stay on-point.

Make the most of patient complaints and compliments by communicating carefully with your team

Laurie Baedke, president and founder of Lifeworks Healthcare Group, provides tips and advice for creating a high performance culture at your medical practice.

Creating well-written job descriptions for all of your practice's positions is a must-do for your practice.

Your practice’s biggest expense-and best asset-is your staff. Here’s how to ensure you’ve got the right staff in the right roles working as efficiently as possible.

Which best describes the forecast for holiday bonuses at your medical practice this year?

Two case studies of disruptive physicians: One physician ends up in despair, the other ends up a great contributor to the practice. Find out what makes the difference.

Good practices have processes to support their people, technology to make the job easier, and governance to hold it all together.

Here's how to rethink the work day to find the balance you need with the rest of your life as a physician.

Health literacy is the ability to obtain, process, and understand basic health information and services. How many of your patients truly have a handle on their own healthcare needs?

When developing a concierge approach for your medical practice, there are six things I recommend doing first.

A 4-step guide to help your office: "Stop Talking About Trash ― STAT"

Cory Sevin discusses the main characteristics of a change agent, key steps to take in leading change at a practice, and how to mitigate any adverse reaction to shifts in your office.

Finding the best folks to contribute to your team isn't an easy task. Here's how to figure out what, and ultimately who, you need.

We surveyed hundreds of American physicians on everything from their views on politics and public policy to their sense of professional satisfaction to how well they’re taking care of themselves physically and emotionally. You’re juggling so many demands on your time. How are you holding up?

Are you always saying yes to every request? Here’s how to find the fine point between professional obligations and personal priorities.

More physicians are opting for employment over the partnership track, hoping to avoid the headaches and hassles of owning a business. But is that that the right choice for you?

Practices achieve greatness by focusing on key attributes that allow for financial prosperity, professional growth for staff, satisfied patients, and continuous improvement of operations.

Here are some important points about billing for services delivered by physician assistants in your practice.

Can a member of your practice - either the physician owner or an employee - properly handle staff conflicts.

Your view of compensation ― as a cost or as an investment ― can have a major impact on the long term growth of your practice.

Claims denials can hurt practice revenue, so stay on top of your billing process to collect every penny you've earned.

What role do you assume when it comes to the personal lives of your practice staff?

With so much else changing in healthcare, it's understandable that you'd want to avoid thinking about transitioning to the coming ICD-10 code set. But the longer you wait to start, the tougher it will be to make the switch, and the more likely you are to lose money. Here's what you need to know to avoid claims denials and ensure a smooth conversion.

The more you ignore bad behavior the worse it's going to get; here's how to talk to your employees before they become toxic.

Keeping your staff in harmony and on the same beat requires stage-setting and a listening ear

In medicine, there is an important distinction between clinical quality and perceived clinical quality. They are rarely one and the same, and understanding this distinction is critical for both clinicians and practice administrators.

Are your docs overstressed? Join the club. But there are things you can do to help prevent your physicians from becoming jaded.