Operations

As a physician, I depend on my clinical team to take care of the busy work. But I have a problem when staff make medical decisions without my input.

EHRs should allow your practice to maintain or improve your productivity. Here are five ways to make sure it doesn't do the opposite.

Patient feedback can help improve the quality of care physicians provide, and it can make physicians aware of changes they can make to improve their practices.

Sometimes, practices need to get a little creative when it comes to getting the daily work of seeing patients and running a business completed.

Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the "major payer" category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the "all payers" category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Blues category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Medicare category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Medicaid category for 2015.

If driving practice efficiency is in your game plan, technology investments to complement your EHR should be considered.

Available talent, specialty, and size are just three factors in deciding whether or not to outsource your practice's revenue cycle management.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.

Patient portals are not just a tool for your practice, they can also be the high-tech nucleus of daily operations and patient engagement.

A little preparation by your practice before reaching the negotiating table with payers could mean a big difference in reimbursements.

Medical practice managers must be more aware of how physicians deliver care and how they can help them do it more efficiently.

Our office has a dress code, but we like to have fun as a pediatric practice. So when it comes to formal rules, are you strict or do you allow silly?

Advanced practitioners can deliver significant value, but recruiting must be driven by economics and a commitment to team-based care.

With the increased buzz around the direct primary care model, here's what you need to know about the private healthcare transition.

Many physicians enter into medical directorship arrangements hoping to "get rich quick" while unsuspectingly jeopardizing their medical license.

NPs and PAs can bring a number of strengths to the table; in particular a focus on patient education, care coordination, and wellness promotion.

Physician assistants are educated in a collaborative approach to improve coordination of care and patient outcomes.

Regional medical practice data from the 2015 Staff Salary Survey, exploring compensation levels for key medical practice staff based on years of experience.

Complete national medical practice data from the 2015 Staff Salary Survey, exploring compensation and related trends.

Membership medicine makes good economic sense for primary-care physicians and their patients. Here's how.

Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.

Practices face big cash-flow problems as patients shoulder more of their healthcare costs. Here's how to step up patient payment collections.

Managing an ongoing relationship with your EHR vendor takes time, but it is well worth it. Here are some tips on managing this key relationship.