Operations

Unconventional choices in the past steered us to success in the present. But it’s the future that's looking murky for our independent practice.

One blogger looks at the problem of a practice being understaffed and how to solve that issue through basic arithmetic.

If you ask physicians the most intimidating part of their practice, many of them would state the challenge of online communication with patients.

Invigorate and reenergize your practice for the home stretch in 2015. Here are a few ideas to consider.

Here are three things St. Luke's Medical Group in Kansas learned about becoming a PCMH they'd advise others to keep in mind.

Your patients want convenience and ease of access but does telemedicine provide the all-important continuity of care?

A continuing discussion on philosophical books which will enhance critical thinking and communication skills - in healthcare and in life.

Being a primary-care doctor often means “minding the gap” for patients and serving as therapeutic reassurance for patients unsure of specialists’ plan of care.

What is the right amount of time off to give medical practice staff? Is there such a thing as being too generous?

Running a medical practice isn't just about caring for patients. As a physician leader you owe it to yourself to understand business principles.

For physicians, the last quarter of the year means solicitations for tax and investment schemes. Here’s what you should know.

Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Protecting your practice from violence is a must, both for overall safety and to avoid penalties from the Occupational Safety and Health Administration.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

This survival guide offers key activities to move a practice beyond reactive management and toward a proactive approach to optimize performance.

Frustrated with the way your payers' communicate with your practice? Here's a novel solution.

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

We all know it’s important to insert breathing room into our lives, so why is doing this so hard? It’s important to accept our limits.

Strategy is not just a document that is written and then filed away. To succeed, the whole practice must engage with it and live and breathe it.

We’re all willing to sacrifice one principle for another. As a practice leader, you must develop a framework to choose between competing values.

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

Spending time and energy cajoling a payer to approve a medication or procedure can be time-consuming and interrupt your practice day.

Building the best support staff for a medical practice is no easy feat. Here are 10 questions to ask to find the right employees for long-term success.

Social media is the ideal platform to expand a physician’s visibility, provide better customer service, and has a numerous other benefits as well.

It's down to the wire for your practice in preparing for ICD-10. Here are five things to do now before Oct. 1.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

A recent case alleges one lab paid physicians improper fees to use their services. Make sure the same isn't happening at your practice.

To achieve revenue growth goals, practices should look at these five key areas and see where they currently stand.